Head Of CRM Jobs Opening in SB URBANSCAPES at Yeshwantpur, Bangalore
Job Description
The role of the Head of CRM is to oversee all CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business.
The Head of CRM is a key pillar in the business's income generation strategy and he serves to maximize consumer retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals.
KEY DELIVERABLES/ RESPONSIBILITIES :
- Build & maintain relationships with clients.
- Escalating & resolving the concerns as raised by clients.
- Conduct business reviews to make sure that the clients are satisfied with the service.
- Coordinate with Internal departments to ensure that the business needs are fulfilled effectively.
- Responsible for leading the Post Sales CRM Operations, payments and collections.
- Ensure regular monitoring of project, progress and update the clients on the same.
- Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.
- To maintain relationship with clients and coordinate on client queries post booking formalities till possession.
- To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.
- Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process.
- To identify the discrepancies and keep them into the notification of the Management at the right time.
- To prepare various reports on daily, weekly, quarterly and monthly basis.
- Excellent communication and interpersonal skills.
- Good hands on experience in advance excel formulas and have handled ERP (Sales Tracking Software)
- Experience in real estate industry.
EDUCATION / DESIRED PROFILE :
- Graduate/MBA with 12 + experience in the same profile.
- Excellent communication writing and speaking skills.
More information about this Head of CRM Job
Please go through the below FAQs to get all answers related to the given Head of CRM job
The Head of CRM is a key pillar in the business's income generation strategy and he serves to maximize consumer retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals.
KEY DELIVERABLES/ RESPONSIBILITIES :
- Build & maintain relationships with clients.
- Escalating & resolving the concerns as raised by clients.
- Conduct business reviews to make sure that the clients are satisfied with the service.
- Coordinate with Internal departments to ensure that the business needs are fulfilled effectively.
- Responsible for leading the Post Sales CRM Operations, payments and collections.
- Ensure regular monitoring of project, progress and update the clients on the same.
- Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.
- To maintain relationship with clients and coordinate on client queries post booking formalities till possession.
- To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.
- Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process.
- To identify the discrepancies and keep them into the notification of the Management at the right time.
- To prepare various reports on daily, weekly, quarterly and monthly basis.
- Excellent communication and interpersonal skills.
- Good hands on experience in advance excel formulas and have handled ERP (Sales Tracking Software)
- Experience in real estate industry.
EDUCATION / DESIRED PROFILE :
- Graduate/MBA with 12 + experience in the same profile.
- Excellent communication writing and speaking skills.
More information about this Head of CRM Job
Please go through the below FAQs to get all answers related to the given Head of CRM job
- What are the job requirements to apply for this Head of CRM job position?
- Ans: A candidate must have a minimum of 3+ year experience as an Head of CRM
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BBA/BBM, MBA/PGDM
- What are the salary requirements for this job?
- Ans: The salary range is between 30000 and 40000 Monthly. The Salary will depend on the interview. This Head of CRM is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Head of CRM is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Head of CRM position?
- Ans: There are immediate 1 job openings for Head of CRM in our Organisation.
Job Particulars
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2470454
Job Category MBA , BSc/BCA/BBM , Tech Support
Locality Address Yeshwantpur
State Karnataka
Country India
About Company
SB URBANSCAPES
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