Help Desk Executive Jobs Opening in CMS Info Systems Pvt Ltd at Chromepet, Chennai
Help desk executive
Job Description
Job Description: -
· Conduct routine inspections and maintenance on ATM machines to ensure functionality and prevent downtime via CRM portal.
· Coordinate with engineer to troubleshoot and resolve technical issues related to ATM machines, including hardware and software problems.
· Coordinate with vendors and technicians for repairs and upgrades as needed.
· Signing into a call queue to receive calls from internal colleagues and vendors.
· Monitoring the ATM Help Desk email queue for ATM incidents and respond accordingly.
· Distribution of various reports.
· Dispatching service vendors as needed to ensure fleet availability.
· Documentation of all actions and escalations within the monitoring application.
· Strict adherence to policies and procedures.
Required Qualifications: -
· Diploma, Graduate or equivalent is required.
· Previous experience in a customer service role, preferably in the banking industry or ATM maintenance field is preferred.
· Basic computer skills, including proficiency in Microsoft Office Suite.
· Knowledge of banking and ATM services is a plus.
· Ability to work flexible hours, including evenings.
Location: Pallavaram, Chennai.
Preferred Candidate: Male and Hindi language is must.
More information about this Help desk executive Job
Please go through the below FAQs to get all answers related to the given Help desk executive job
- What are the job requirements to apply for this Help desk executive job position?
- Ans: A candidate must have a minimum of fresher as an Help desk executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 13000 and 16000 Monthly. The Salary will depend on the interview. This Help desk executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Help desk executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Help desk executive position?
- Ans: There are immediate 1 job openings for Help desk executive in our Organisation.
Job Particulars
About Company
CMS Info Systems Limited (BSE & NSE: CMSINFO) is India’s leading business services company providing logistics and technology solutions to banks, financial institutions, organized retail, and e-commerce companies with a presence across Cash Logistics, Managed Services, and Technology Solutions.
CMSINFO businesses include ATM and Retail Cash Management, Banking Automation, ATM-as-a-service, AIoT Remote Monitoring, Software Solutions and Card Issuance, Management & Personalization.
CMSINFO is committed to enable financial inclusion by providing access to formal banking services and driving seamless physical payments in India.
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