HIRING TECHNICAL SUPPORT ENGINEER IN SALEM Jobs Opening in ADITHYA IT SOLUTION PVT LTD at Salem
Job Description
We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical-related issues. You will be required to respond to report tickets and assist clients via remote access or on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.
- Qualification: BE/BTech/MCA
- Experience: 1– 2 years
- Salary: 20000 to 25000
Key Responsibilities
Customer Support & Issue Resolution
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Respond to incoming customer inquiries regarding product or service issues via phone, email, chat, or remote support tools.
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Troubleshoot technical issues, including software malfunctions, hardware failures, network connectivity issues, and product configurations.
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Provide timely solutions for issues such as system crashes, application errors, installation problems, and performance issues.
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Identify recurring technical issues and escalate them to senior support staff or product teams if needed.
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Provide clear, accurate, and user-friendly guidance and troubleshooting steps to end-users.
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Follow up with customers to ensure issues are resolved and that they are satisfied with the provided solutions.
Ticket Management
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Manage, prioritize, and document support tickets using a ticketing system (e.g., Zendesk, Freshdesk, Jira).
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Ensure tickets are resolved within agreed-upon service level agreements (SLAs).
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Track customer issues and their resolution, ensuring the full technical details are logged in the system.
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Monitor open tickets and proactively reach out to customers regarding unresolved issues or delays in resolution.
Product Knowledge & Training
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Develop and maintain a deep understanding of the products, services, and technologies the company provides.
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Provide technical documentation and FAQs to customers and internal teams to help improve self-service.
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Assist with creating knowledge base articles, user manuals, and tutorials for both internal and external users.
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Regularly update knowledge about new products, software updates, or features to support customers effectively.
System Monitoring & Maintenance
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Perform routine monitoring of systems, networks, and applications to identify and resolve technical problems before they impact customers.
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Assist with software installations, configurations, and updates for customers.
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Support customers in troubleshooting connectivity, installation, and setup issues.
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Work closely with internal teams (development, QA, product management) to identify product bugs or recurring technical issues and report findings.
Escalation and Collaboration
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Collaborate with senior engineers, developers, and other departments to diagnose complex technical issues.
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Provide escalation support for unresolved customer problems that require specialized technical knowledge.
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Contribute to product improvement and innovation by providing feedback on recurring technical issues or customer concerns.
Customer Satisfaction & Feedback
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Ensure excellent customer service by providing friendly, efficient, and effective support.
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Conduct customer satisfaction surveys and follow up on any feedback received.
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Recommend solutions or improvements to prevent future issues and enhance the customer experience.
More information about this HIRING TECHNICAL SUPPORT ENGINEER IN SALEM Job
Please go through the below FAQs to get all answers related to the given HIRING TECHNICAL SUPPORT ENGINEER IN SALEM job
- What are the job requirements to apply for this HIRING TECHNICAL SUPPORT ENGINEER IN SALEM job position?
- Ans: A candidate must have a minimum of 1 to 2 year experience as an HIRING TECHNICAL SUPPORT ENGINEER IN SALEM
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BE/B.Tech, MCA
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 25000 Monthly. The Salary will depend on the interview. This HIRING TECHNICAL SUPPORT ENGINEER IN SALEM is a Full Time in Salem.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This HIRING TECHNICAL SUPPORT ENGINEER IN SALEM is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the HIRING TECHNICAL SUPPORT ENGINEER IN SALEM position?
- Ans: There are immediate 1 job openings for HIRING TECHNICAL SUPPORT ENGINEER IN SALEM in our Organisation.
Job Particulars
About Company
Salem 
1 to 2 Years 
Salary not disclosed 
BE/B.Tech, MCA 
