Hotel Front Office Executive

Amar Tree Group

0 Years

20000 - 35000 Monthly

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Posted: 27 Feb 25

Job Description

Job Overview

We are looking for a well-groomed, customer-oriented Hotel Front Office Executive to be the first point of contact for guests at our hotel. The ideal candidate will be responsible for guest check-in and check-out, handling reservations, assisting with guest inquiries, and ensuring excellent customer service. This role requires strong communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment.

Responsibilities

Welcome and greet guests in a friendly and professional manner
Answer phone calls and direct them to the appropriate person or department
Handle incoming and outgoing correspondence, including emails and letters
Manage the reception area to ensure it is clean and organized at all times
Assist with administrative tasks, such as data entry, filing, and photocopying
Maintain a record of incoming and outgoing guests and employees
Handle guest complaints and resolve issues in a timely and efficient manner
Coordinate with other departments to ensure smooth operations
Maintain knowledge of company products, services, and policies
Provide support to other team members as needed

Skills & Qualifications

Technical Skills

Proficiency in hotel management software (PMS like Opera, IDS, or Cloudbeds).
Basic knowledge of MS Office (Word, Excel), email, and booking platforms (OTA, GDS).
Familiarity with POS systems and financial transactions.

Soft Skills

Excellent verbal and written communication skills.
Customer service and problem-solving abilities.
Strong time management and multitasking skills.
A friendly, patient, and professional demeanor.

More information about this Hotel Front Office Executive Job

Please go through the below FAQs to get all answers related to the given Hotel Front Office Executive job

What are the job requirements to apply for this Hotel Front Office Executive job position?
- Ans: A candidate must have a minimum of fresher as an Hotel Front Office Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma
What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 35000 Monthly. The Salary will depend on the interview. This Hotel Front Office Executive is a Full Time in Kolkata.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Hotel Front Office Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Hotel Front Office Executive position?
- Ans: There are immediate 1 job openings for Hotel Front Office Executive in our Organisation.