IBM Watson Health L2 Support Engineer Jobs in Hyderabad - IBM
Job Description
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Who you are:
As part of the IBM Watson Health - Support team, you will be resolving issues across multiple products. You will be directly responsible for investigating and resolving customer issues through the Watson Health Salesforce tool.
What you’ll do:
Required Technical and Professional Expertise
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Who you are:
As part of the IBM Watson Health - Support team, you will be resolving issues across multiple products. You will be directly responsible for investigating and resolving customer issues through the Watson Health Salesforce tool.
What you’ll do:
- Primary activities include issue diagnosis, troubleshooting, and incident management. The engineer will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The role will require that you work very closely with Product Development (L3) Teams.
We require someone who will: - Bring strong customer service, focusing on attention to detail
- Maintain a high level of technical and functional product knowledge, together with knowledge of the hardware and operating systems on which IBM Watson Health products run
- Maintain a high level of day to day responsiveness.
- Constant updating of technical and functional skills and strong teamwork are essential to working in this dynamic environment.
Required Technical and Professional Expertise
- Strong analytical, problem solving, and troubleshooting skills
- Ability to define problems, collect data, establish facts, and draw conclusions
- Possess good multi-tasking skills with demonstrated ability to follow-through
- Strong interpersonal/customer relations skills
- Clear and concise verbal and written communications
- Ability to express complex technical concepts in layman’s terms, both verbally and in writing
- Knowledge of web client development environments, application server and database server essential Experience with IBM Cloud and/or other Cloud environments
- Experience in Database skills (e.g. DB2, Oracle, MySQ)
- Experience of web client development environments and application server (e.g.
WebSphere, WebLogic)
- None
Job Particulars
Role it software engineer
Education BE/B.Tech
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1238150
Job Category IT/Software
Locality Address
State Telangana
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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