Inbound Tele Caller Jobs Opening in CORSA GROWTH INVESTMENT at Anna Nagar, Chennai
Inbound Tele caller
Job Description
We are looking for a highly skilled Inbound Telecaller to join our customer service team. The role involves handling inbound calls from customers, assisting with inquiries, resolving issues, and providing information about our products and services. If you are a good communicator with a focus on customer satisfaction, we would love to hear from you.
Key Responsibilities:
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Handling Inbound Calls:
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Receive inbound calls from customers, providing accurate information regarding products, services, and offers.
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Answer customer queries, resolve complaints, and guide them through the services offered by the company.
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Handle calls professionally, ensuring customers are satisfied with the service provided.
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Customer Assistance:
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Provide timely and accurate information to customers, addressing their concerns and offering solutions.
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Assist customers with their account details, order status, billing queries, product/service explanations, and troubleshooting issues.
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Ensure that all customer issues or complaints are handled with professionalism, empathy, and efficiency.
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Sales Support:
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Offer upsell or cross-sell products or services based on customer needs during conversations, while maintaining a customer-first attitude.
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Inform customers about new products, promotions, and updates that might interest them.
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Data Entry and Record Keeping:
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Accurately document customer interactions, including inquiries, complaints, issues, and resolutions in the CRM or company’s system.
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Ensure all customer data is updated regularly and kept confidential according to company privacy policies.
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Customer Feedback:
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Gather feedback from customers to understand their experiences and improve service delivery.
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Document and report recurring issues or suggestions for improvement to the management team.
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Follow-up:
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Follow up on customer inquiries, requests, or complaints that require further action or resolution.
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Ensure that all follow-up activities are completed within the defined timeline.
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Quality Assurance:
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Ensure calls are handled in compliance with company policies, maintaining high-quality standards.
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Adhere to scripts, protocols, and guidelines while ensuring flexibility to meet customer needs.
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Team Collaboration:
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Work closely with team members, managers, and other departments to resolve customer issues.
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Share insights or recurring customer concerns with management to improve service quality.
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Performance Tracking:
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Meet daily/weekly/monthly performance metrics, including average call handling time, customer satisfaction, and resolution rates.
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Contribute to team targets by maintaining consistent call quality and customer service levels.
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More information about this Inbound Tele caller Job
Please go through the below FAQs to get all answers related to the given Inbound Tele caller job
- What are the job requirements to apply for this Inbound Tele caller job position?
- Ans: A candidate must have a minimum of fresher as an Inbound Tele caller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, BCA, 12th Pass (HSE), BBS, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Inbound Tele caller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Inbound Tele caller position?
- Ans: There are immediate 1 job openings for Inbound Tele caller in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE), Vocational Training
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE) 
