Intern Product Support Jobs in Bangalore - Replicon
Job Description
Eligibility:
- 2019 batch BE/B.Tech, B.Sc. with 60% aggregate.
Position Overview:
Replicon is searching for self-motivated, highly engaging individuals to join our Product Support
Team in our Bangalore office as an “Intern – Product Support”.
The Intern - Product Support in Replicon is not only a Support Professional, but also a researcher, a
tester and a consultant to both customers and Product Management Team. In this role you will be
working with customers from all over the world resolving Level 1 customer issues, escalating critical
issues to Tier 2 teams and reaching solutions that are mutually beneficial to Replicon and its
customers. If you are right out of college or trying to take your first step to kick-start your career and
to be sure you are in a supportive and nurturing environment, then take this opportunity to come
meet us for an interview.
Key responsibilities will include providing pleasant and professional customer service and technical
support to current and potential customers of Replicon’s Product Suite and related environment via
Telephone, Email and Chat. Applying technology in multiple ways to configure the product and
helping the customer’s resolve all queries related to Replicon products. Solid understanding of
product’s advantages and limits and suggesting ways of improving the product via internal
escalations.
Responsibilities:
Ensure customer issues and queries are handled professionally and efficiently within the
agreed SLA
Works well with customers to maintain high level of customer satisfaction and develop
strong relationships by being a consultant and providing right resolutions.
Learn and stay current with product knowledge of Replicon’s software and its range of
product solutions.
Help our customers maximize their business benefits from Replicon’s solutions.
Requirements:
Bachelor’s degree in Science/Engineering
Knowledge of programming languages will be a plus
Very Strong written and verbal presentation/communication skills (ESSENTIAL)
Excellent interpersonal skills
Inclination towards technology
Intermediate with MS Office
Work
Timings: Rotational Shifts
Salary: 3.15 LPA ( First 6 months is internship with 21,500/- salary, post completion of internship salary will be revised to 3.15 LPA)
Work Location: Bangalore
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview, Group Discussion
Employment TypeFull Time
Job Id799696
Job Category Others
Locality Address
State Karnataka
Country India
About Company
Replicon is a cloud-based Time Intelligence Company with Time Tracking and Expense Management
Software Suite. It aims to automate Client Billing, Project Time Costing, Employee Time Tracking,
Timesheets, Resource Scheduling and Expense Tracking through different modular products.
As a leader in time tracking applications, we help thousands of customers worldwide increase
productivity, improve project visibility, eliminate revenue leakage and maintain labour compliance.
Replicon’s mission is to help businesses capture, manage and optimize their most important asset,
“Time”, to successfully grow their organizations.
We are global! We have employees in Australia, Canada, India, the United Kingdom and the United
States.
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