International BPO Executive Jobs Opening in SS overseas at Gurgaon-Others, Gurgaon
International BPO Executive
SS overseas
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Posted: 26 Dec 24
Job Description
About the Role
More information about this International BPO Executive Job
Please go through the below FAQs to get all answers related to the given International BPO Executive job
We are seeking a motivated and dynamic International BPO Executive to join our team. The ideal candidate will handle customer inquiries, provide exceptional service, and resolve issues effectively while representing our international client base.
Key ResponsibilitiesCustomer Support:
- Handle inbound and outbound calls, emails, or chat queries from international customers.
- Address customer concerns, provide product/service information, and resolve complaints efficiently.
Communication:
- Maintain a high level of professionalism and fluency while interacting with customers.
- Adapt communication styles to suit diverse cultural backgrounds.
Problem-Solving:
- Diagnose and troubleshoot customer issues.
- Provide appropriate solutions or escalate unresolved matters to the concerned departments.
Sales (Optional):
- Upsell and cross-sell products/services when applicable.
- Meet or exceed assigned sales targets, if applicable.
Documentation:
- Accurately document all interactions and follow-up actions in the CRM system.
- Prepare reports on customer feedback and recurring issues.
Education:
- Minimum High School Diploma or equivalent (Bachelor’s degree preferred).
Experience:
- Prior experience in a BPO or customer service role is advantageous.
- Freshers with strong communication skills are encouraged to apply.
Skills:
- Excellent verbal and written English communication skills.
- Active listening and problem-solving abilities.
- Familiarity with CRM systems and customer service software (e.g., Salesforce, Zendesk) is a plus.
Attributes:
- Customer-oriented mindset with empathy and patience.
- Ability to work in rotating shifts, including nights and weekends.
- Cultural sensitivity for dealing with international clients.
- Competitive salary and performance-based incentives.
- Health insurance and other employee benefits.
- Training programs to enhance your skills.
- Opportunities for career advancement in a global environment.
- International exposure and interaction with diverse clientele.
- Friendly and collaborative team culture.
- Flexible and supportive management.
More information about this International BPO Executive Job
Please go through the below FAQs to get all answers related to the given International BPO Executive job
- What are the job requirements to apply for this International BPO Executive job position?
- Ans: A candidate must have a minimum of fresher as an International BPO Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 22000 Monthly. The Salary will depend on the interview. This International BPO Executive is a Full Time in Gurgaon.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This International BPO Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the International BPO Executive position?
- Ans: There are immediate 12 job openings for International BPO Executive in our Organisation.
Job Particulars
Role bpo telecaller
Education Diploma, BA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview, Virtual Interview
Employment TypeFull Time
Job Id2587036
Locality Address Gurgaon-Others
State Haryana
Country India
About Company
SS overseas
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