International Chat Customer Support Representative Jobs Opening in Smart Lion Private Limited at Chandkheda, Naroda, Sarkhej, Ahmedabad

International Chat Customer Support Representative

Smart Lion Private Limited

0 Years

Not disclosed

Expired

Posted: 03 Aug 24

Job Description

Job Title: International Chat Customer Support Representative
Location: Ahmedabad
Salary:₹24,000 CTC for Freshers
 Salary for experienced candidates will be determined based on interview performance
Shift: Monthly Rotational (Any 9 hours)
Working Days: 5 days a week

Job Description:
Are you passionate about delivering exceptional customer service in a fast-paced environment?
TTEC is looking for dynamic and customer-oriented individuals to join our team as International Chat Customer Support Representative.
In this role, you will provide outstanding support to our global clientele through various chat platforms, ensuring a positive and efficient customer experience.

Key Responsibilities:
1. Chat Support:
Engage with customers via chat platforms to address inquiries, resolve issues, and provide timely and professional assistance.
2. Customer Assistance:
Assist customers with product information, order placement, account management, billing inquiries, and troubleshooting technical issues.
3. Problem Resolution:
Identify and resolve customer concerns efficiently while maintaining a positive and empathetic attitude.
4. Communication:
Communicate effectively with customers to ensure clarity and understanding. o Collaborate with internal teams to escalate complex issues when necessary.
5. Multilingual Support:
Utilize your language skills to support customers from different regions, ensuring effective communication and cultural sensitivity.
6. Documentation:
Maintain accurate records of customer interactions, including details of inquiries, resolutions, and any follow-up actions required.
7. Product Knowledge:
Stay updated on product features, updates, and policies to provide accurate information and support to customers.
8. Continuous Improvement:
o Proactively identify areas for process improvement and contribute to enhancing the overall customer support experience.

Qualifications:
 Excellent written communication skills in English and/or additional languages.
 Strong problem-solving abilities and a customer-centric approach.
 Ability to handle multiple tasks and manage time effectively.
 Experience in a customer support role is preferred but not required for freshers.
 Familiarity with chat support platforms and tools is a plus.

Why Join Us?
 Competitive salary and benefits.
 Opportunity for growth and career advancement.
 Collaborative and inclusive work environment. If you are enthusiastic about helping others and thrive in a dynamic environment, apply now to join the TTEC team as an International Chat Customer Support Representative!

More information about this International Chat Customer Support Representative Job

Please go through the below FAQs to get all answers related to the given International Chat Customer Support Representative job

What are the job requirements to apply for this International Chat Customer Support Representative job position?
- Ans: A candidate must have a minimum of fresher as an International Chat Customer Support Representative

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This International Chat Customer Support Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the International Chat Customer Support Representative position?
- Ans: There are immediate 1 job openings for International Chat Customer Support Representative in our Organisation.