International Voice Process Associate Jobs Opening in Spancore Technology at 100 Feet Road, Avinashi Road, Peelamedu, Coimbatore

International Voice Process Associate

Spancore Technology

0 Years

10000 - 15000 Monthly

Expired

Posted: 23 Sep 24

Job Description

Job Title: International Voice Process Associate

Location: Coimbatore

Job Description:

seeking skilled and customer-focused individuals to join our team as International Voice Process Associate. In this role, you will be responsible for handling inbound and outbound calls from international customers, addressing their queries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

Handle inbound/outbound international calls to assist customers with inquiries, complaints, and technical issues.
Deliver excellent customer service while adhering to company guidelines and protocols.
Provide accurate information and solutions to customer queries.
Document all customer interactions in the system with attention to detail.
Escalate complex issues to the relevant departments and ensure follow-up.
Meet individual performance metrics, including call handling time, customer satisfaction, and first call resolution.
Maintain a professional and positive attitude while dealing with international customers.

Qualifications:

Any graduate or diploma holder (preferred).
Strong proficiency in English, with an ability to understand and communicate with international customers.
Experience in a voice-based BPO or customer service role is preferred.
Ability to handle pressure and multitask efficiently.
Willingness to work in rotational shifts, including night shifts, to align with international time zones.

Skills:

Excellent verbal communication and listening skills.
Strong problem-solving abilities and a customer-centric approach.
Ability to handle difficult customer situations with patience and professionalism.
Basic computer skills and knowledge of customer service tools.

Benefits:

Competitive salary package with performance-based incentives.
Night shift allowances for international process.
Opportunities for professional growth and career development.
Training and skill enhancement programs.
A supportive and friendly work environment.

More information about this International Voice Process Associate Job

Please go through the below FAQs to get all answers related to the given International Voice Process Associate job

What are the job requirements to apply for this International Voice Process Associate job position?
- Ans: A candidate must have a minimum of fresher as an International Voice Process Associate

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 10000 and 15000 Monthly. The Salary will depend on the interview. This International Voice Process Associate is a Full Time in Coimbatore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This International Voice Process Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the International Voice Process Associate position?
- Ans: There are immediate 1 job openings for International Voice Process Associate in our Organisation.