International Voice Process Jobs Opening in Avivshasolutions at Tambaram, Chennai
Job Description
Key Responsibilities
1. Customer Interaction
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Inbound Calls: Handle customer queries, complaints, and requests through phone calls from international clients.
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Outbound Calls: Make calls to customers for telemarketing, surveys, collections, or follow-ups.
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First Call Resolution: Aim to resolve customer issues during the first interaction by listening attentively and providing accurate solutions.
2. Problem Solving and Support
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Identify and troubleshoot product or service-related issues.
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Provide clear explanations and instructions based on the customer’s needs.
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Escalate unresolved issues to the appropriate department while ensuring timely follow-up.
3. Documentation and Data Entry
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Accurately record customer information, queries, and solutions provided during each call in the CRM or support system.
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Maintain call logs, updates, and relevant notes for future reference or analysis.
4. Product/Service Knowledge
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Gain an in-depth understanding of the client’s products or services to provide reliable and accurate information.
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Stay updated with new features, upgrades, or changes in procedures.
5. Quality Assurance and Compliance
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Adhere to company and client guidelines on call handling, compliance, data security, and customer communication.
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Follow quality assurance protocols and achieve targets for customer satisfaction (CSAT), call handling time, and call resolution metrics.
6. Communication Skills
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Communicate clearly and fluently in English (or another required language), ensuring neutral or appropriate accent as per client requirements.
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Maintain a polite, patient, and professional tone throughout all interactions, regardless of customer behavior.
7. Time Zone Flexibility
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Work in shifts to match international time zones (e.g., US, UK, Australia), including night shifts, weekends, and holidays if required.
More information about this International Voice Process Job
Please go through the below FAQs to get all answers related to the given International Voice Process job
- What are the job requirements to apply for this International Voice Process job position?
- Ans: A candidate must have a minimum of 06 Months to 3+ year experience as an International Voice Process
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What are the salary requirements for this job?
- Ans: The salary range is between 23000 and 33000 Monthly. The Salary will depend on the interview. This International Voice Process is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This International Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the International Voice Process position?
- Ans: There are immediate 1 job openings for International Voice Process in our Organisation.
Job Particulars
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