International Voice Support Jobs Opening in Sharlene at Ambattur, Chennai
Job Description
International voice support
Freshers & Tenured preferred
Inbound process
Required Skills:-
Fresher / Tenured
- Fresher
- For Tenured Min 6 months experience in International voice support (inbound process)
- Must have excellent communication - Prefer B2
- Willing to work in rotational shifts - predominantly night shift
- Basic technical skills
- Experience in Sales will be a plus
Fresher - 2.8- 3L
Tenured - Max is 3.6L
Work from office only
Key Responsibilities:
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Customer Support via Voice:
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Provide clear and concise assistance to customers via phone calls, resolving inquiries related to products or services.
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Assist international customers by offering solutions to technical problems, product queries, and service-related issues.
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Address and resolve customer complaints in a professional and efficient manner, ensuring a positive customer experience.
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Product Knowledge and Troubleshooting:
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Maintain up-to-date knowledge of the company’s products, services, and policies to accurately respond to customer queries.
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Provide step-by-step guidance to customers on how to troubleshoot and resolve issues over the phone.
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Escalate more complex issues to the appropriate team or department while ensuring timely follow-up and resolution.
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Documentation and Reporting:
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Accurately document customer interactions, issues, and resolutions in the CRM or support software.
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Track customer feedback and suggestions to improve service quality.
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Maintain customer records and update relevant details to ensure consistent and personalized service.
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International Client Handling:
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Communicate effectively with customers from diverse cultural backgrounds and ensure their needs are met.
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Handle calls across different time zones, ensuring that customers are assisted in a timely and effective manner.
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Understand the specific preferences and nuances of international customers and adjust communication style accordingly.
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Customer Retention and Satisfaction:
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Strive to enhance the customer experience and maintain high levels of customer satisfaction by providing effective and empathetic support.
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Offer customers relevant upsell or cross-sell opportunities where applicable.
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Ensure that service standards and SLAs (Service Level Agreements) are consistently met.
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Team Collaboration:
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Work closely with other customer support team members to share knowledge and resolve complex customer issues.
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Participate in team meetings and provide feedback on customer pain points and opportunities for process improvements.
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Contribute to training new team members and improving overall team performance.
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Adherence to Policies and Procedures:
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Follow company policies and procedures to ensure consistency in customer support.
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Adhere to compliance requirements, including data protection and privacy policies when dealing with international customers.
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Stay informed about product updates, company policies, and new tools to enhance customer support services.
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More information about this International voice support Job
Please go through the below FAQs to get all answers related to the given International voice support job
- What are the job requirements to apply for this International voice support job position?
- Ans: A candidate must have a minimum of fresher as an International voice support
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 29000 Monthly. The Salary will depend on the interview. This International voice support is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This International voice support is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the International voice support position?
- Ans: There are immediate 1 job openings for International voice support in our Organisation.
Job Particulars
About Company
We don't charge anything from the candidates, Company pays us once the candidate completes three months in the company
Chennai 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Chennai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc 
