L1 Support Engineer Jobs Opening in Client of Freshersworld at Salem

L1 Support Engineer

Client of Freshersworld

0 Years

Not disclosed

Expired

Posted: 29 Apr 24

L1 Support Engineer

Provide support to internal / external customers while adhering to the set SLA parameters.
Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
Perform initial troubleshooting, do analysis, test service flows to resolve customerâs concerns
Collaborate / coordinate with backend teams in identifying / resolving customerissues.
Capture and document all queries / concerns via the ticketing tool / email/ calls.
Responding to customers via various communication channels and to provide timely revert / updates / notifications.
Share periodic updates and feedbacks on regular basis.
Maintain regular tracker(s) and publish reports to all stakeholders.
Ensure 100% adherence to teamâs and organizational processes.
Time Management
Ticket management
Customer response and engagement
Cross-functional communication and coordination