L2 SUPPORT ENGINEER Jobs in Bangalore,Chennai - INSPACE TECHNOLOGIES
Job Description
Key responsibilities:
- Provide 2nd line remote and desk side support services to end users.
- Troubleshoot PC related problems either via phone, remote tools or desktop support.
- Work to Service Level Agreements (SLA’s) in pressurised environments.
- Familiar with building, configuring and troubleshooting PC hardware components.
Behavioural skills required:
- Individual must be well spoken, have good customer facing skills and be well presented.
- Demonstrates independent and pro-active thinking
- Builds effective relationships both within the team and across the business and Professional Services
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
Technical skills required:
- Must have good working knowledge of Windows operating systems. (XP and Windows 7)
- Must have experience working in a Service desk environment.
- Working knowledge of current and legacy hardware platforms. Familiar with building, configuring and troubleshooting PC hardware components.
- Working knowledge of MS Office up to and including 2010.
- Knowledge of TCP/IP standards and networking.
- Active directory and Exchange – administration
- Knowledge of ITIL and experience of working within an ITIL environment.
- Must have the capability to replace components on desktop PCs.
- Hardware experience in printers and laptops would be preferable. An HP APS accreditation would also be preferable.
- Lotus Notes or Apple MAC experience would be an advantage.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id282117
Job Category Tech Support
Locality Address
State Karnataka, Tamil Nadu
Country India
About Company
Inspace a technology consulting company manages Medium/Large sized Enterprises across India where IT investments need clarity and optimal utilization. Inspace aims to achieve Optimal Performance with the IT Infrastructure of these organizations and Core Applications used by them. Inspace helps clients explore the power of technology and its applications for business needs and growth through specially designed services. Technology audit is performed with technology as the strength and with focus on the business needs.
Inspace ventured into a new business model where it has partnership only with clients and not with any Principal company. The association with Principal companies is maintained at a level where the consultancy role can be justified. Inspace trains the existing vendors of various clients to achieve optimal performance and as a consulting company, Inspace gives the clients the best of choices in terms of products and services. Inspace also works with clients to enable the successful implementation of ERP to accelerate their growth in business.
Inspace ventured into a new business model where it has partnership only with clients and not with any Principal company. The association with Principal companies is maintained at a level where the consultancy role can be justified. Inspace trains the existing vendors of various clients to achieve optimal performance and as a consulting company, Inspace gives the clients the best of choices in terms of products and services. Inspace also works with clients to enable the successful implementation of ERP to accelerate their growth in business.
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