National Payments Corporation of India jobs for Senior Associate Relationship Management SFB/PSU in Bangalore, Chennai. Last Date to apply: 04 Jan 2022
Senior Associate Relationship Management SFB/PSU
National Payments Corporation of India
Expired
Posted: 03 Jan 22
Job Description
National Payments Corporation of India (NPCI) invites application for the position Senior Associate Relationship Management (SFB/PSU)
Qualification: Graduate / MBA
Location: Chennai / Bengaluru
Experience: 5 to 7years
Major Activities:Monitor the declines on a daily basis along with response code and work with operations/technoloEy team on the same. Ensure Go live of product as per NPCI deadline. Ensure bank is complaint for all NPCI product and customer satisfaction. Manage relationship at NFS /Reconciliation/Complaints management team. Understand client business model and work on developing growth for NPCI NFS product.
Role and Responsibilities:
A. Drive relationship and project management with NFS team/Complaints management /Reconciliation team (or any other assigned products and teams) in any bank GITC through daily liaising and coordination with all stakeholders
B. Conduct Structured monthly product performance review with Bank for products like NETC, AePS, NACH
C. Regular tracking of Operational issues like declines, downtime and reviewing them with respective departments of Bank along with data and qualitative inputs to ensure NPCI benchmarks
D. Ensure timely execution of projects to attain NPCI implementation targets
E. Align and manage internal stakeholders within products and Technology to create momentum and drive the business.
F. Closure of customer complaints and queries in coordination with Bank and internal Product/Ops teams within TATs to ensure customer delight.
G. Track the NPCI business numbers for account as well as the corresponding competition numbers
H. Ensuring 100% Compliance to NPCI audit practices and Compliance to NPCI Circular implementation by the Bank
I. Excellent communication, interpersonal skills and analytical skills.
Job Particulars
Role hr admin
Education MBA/PGDM, Any Graduate
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1384077
Job Category Govt Jobs , MBA , 1 to 3 Yr Exp , Recruitment
Locality Address
State Karnataka, Tamil Nadu
Country India
About Company
National Payments Corporation of India (NPCI), an umbrella organisation for operating retail payments and settlement systems in India, is an initiative of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA) under the provisions of the Payment and Settlement Systems Act, 2007, for creating a robust Payment & Settlement Infrastructure in India.
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