Job Description
You are an ideal FIT if you have BE / B Tech /Diploma in Electronics and Communications Engineering– More than 1 year of relevant work experience
Knowledge of broadband/FTTH
Collaborative Relation Skills
Self-Motivated and positive attitude person.
Proactive and result oriented.
Team Player
Customer interfacing skills.
Effective communication/interpersonal skills What will you do?
Customer complaint Online Resolution & Field team support for open SR’s Reduction.
Customer fault SLA improvement
Customer fault MTTR Improvement
Customer fault Minimization-GFR reduction
Customer fault analysis and improvement plan implementation
Team productivity & skill enhancement.
Network fault Identification thru customer complaints and inform to internal teams.
Customer CPE fault Identification thru customer complaints and inform to internal teams.