Operations Executive - Customer Service Jobs Opening in Flexypay Solutions Pvt Ltd at Hitech City, Hyderabad
Job Description
Role Description: Operations Executive (0 to 1 year experience)
ePayhub is seeking dedicated and dynamic Operations Executive to join our team in Hyderabad. This full-time, on-site role involves overseeing key aspects of customer service and operational efficiency, ensuring a seamless experience for our users. The Operations Executive will be responsible for:
Key Responsibilities:
- KYC Verification: Assisting with the verification of customer identities and ensuring compliance with Know Your Customer (KYC) requirements.
- Responding to Customer Inquiries: Addressing customer queries efficiently and professionally through various communication channels, including chat, email, and phone calls.
- Coordinating Across Teams: Collaborating with internal teams to resolve customer issues, ensuring swift and effective solutions.
- Providing Feedback for Product Improvement: Gathering insights from customer interactions and offering constructive feedback to relevant teams for continuous product development and enhancement.
We are seeking a proactive, solution-driven individual with excellent communication skills to help us enhance both our customer service and product offerings.
Qualifications:
- Exceptional organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficiency in English and Hindi.
- Strong problem-solving skills with a keen attention to detail.
- Ability to effectively coordinate with multiple teams.
Note: Freshers with the required skills are encouraged to apply.
Compensation: The monthly salary offered is in between Rs.12,000 to Rs.17,000 per month. Candidates expecting a higher salary package need not apply.
Shift Requirements:
- Willingness to work in shifts:
- 1st Shift: 7 AM to 4 PM
- 2nd Shift: 4 PM to 12 AM
- Work-from-home option is available for the 2nd shift (4 PM to 12 AM)
More information about this Operations Executive - Customer Service Job
Please go through the below FAQs to get all answers related to the given Operations Executive - Customer Service job
- What are the job requirements to apply for this Operations Executive - Customer Service job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Operations Executive - Customer Service
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 17000 Monthly. The Salary will depend on the interview. This Operations Executive - Customer Service is a Full Time in Hyderabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Operations Executive - Customer Service is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Operations Executive - Customer Service position?
- Ans: There are immediate 3 job openings for Operations Executive - Customer Service in our Organisation.
Job Particulars
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2578127
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address Hitech City
State Telangana
Country India
About Company
Were a close-knit startup with a team of ten, working from multiple locations. We are seeking a dynamic individual who thrives on learning, embraces challenges, and is adaptable to various roles as we continue to grow. If you are someone who values growth and is comfortable with a small team setting, wed love to connect with you.
ePayhub is a B2C payments app that helps retail customers pay their fees and bills using credit products. We are also working towards facilitating loans, the entire utility payment suite.
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