Operations Executive Jobs Opening in Eon Infotech Limited at Industrial Area, Mohali
Operations Executive
2 to 3+ Years 
15000 - 25000 Monthly 
BE/B.Tech(Electrical & Electronics Engineering (EEE), Electronics & Communication Engineering(ECE), Mechanical Engineering, Electronics and Computer Engineering, Computer Engineering (Specialization in Data Science), Electronics Engineering (Specialization in IoT)) 
Job Description
The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services. The ideal candidate will play a key role in maintaining client relations, planning and coordinating technical support, and overseeing installation and maintenance activities.
Key Responsibilities:
- Manage and direct the customer service field team/support technicians in responding to customer calls and complaints in a professional manner.
- Coordinate with clients, production, sales & marketing, billing, store, dispatch teams, and management to ensure a smooth flow of operations.
- Actively monitor VTS devices through dashboards, MIS, and web applications.
- Plan and organize new installations and maintenance of faulty VTS devices.
- Implement installation and maintenance schedules and drive compliance across the field support team.
- Lead and manage a team of onsite and offsite customer support field technicians.
- Conduct customer training sessions on VTS front-end operations, including report generation.
- Perform GPS data analysis to support operational improvements.
- Arrange and prepare billing data for the billing department.
- Regularly update information systems and maintain accurate records.
- Provide detailed progress/status reports to customers and other relevant stakeholders.
- Perform other duties related to VTS operations as required.
Essential Skills:
- Skilled in managing customer interactions and resolving inquiries.
- Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration).
- Strong skills in planning and coordinating field activities and installations.
- Excellent verbal and written communication abilities.
- Proactive approach to identifying issues and implementing effective solutions.
- Ability to work efficiently under pressure and manage multiple tasks.
- Expertise in MS Word, Excel, and Google Maps.
- Freshers can apply for Entry-level position.
If you are an experienced team leader with a strong background in customer support and field service management, particularly within the electronics or consumer durables industry, we invite you to apply for this dynamic role.
More information about this Operations Executive Job
Please go through the below FAQs to get all answers related to the given Operations Executive job
- What are the job requirements to apply for this Operations Executive job position?
- Ans: A candidate must have a minimum of 2 to 3+ year experience as an Operations Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BE/B.Tech
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 25000 Monthly. The Salary will depend on the interview. This Operations Executive is a Full Time in Mohali.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Operations Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Operations Executive position?
- Ans: There are immediate 1 job openings for Operations Executive in our Organisation.
Job Particulars
About Company
Eon Infotech Limited is a technology company headquartered in the Northern Indian city of Chandigarh. Founded in 2000 by a team of first-generation entrepreneurs, it is today providing cutting-edge technology products in the domain of asset tracking systems and defence electronics to its clients.
At Eon Infotech Limited, we have just one raison d’etre – “to make our customer’s Vision Possible”. Putting ourselves in our customer’s shoes, we seek first to understand her needs, and then work closely with her to deliver technology solutions that satisfy those needs. This single-minded focus has helped us succeed in the marketplace consistently.
