Outbound Telecaller

Infinity Travel Club

0 to 2 Years

Not disclosed

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Posted: 22 Apr 25

Job Description

We are looking for an enthusiastic and self-motivated Outbound Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential customers, explaining our products or services, and generating leads or sales. You should be comfortable handling a high volume of calls and able to handle customer interactions professionally and effectively.

Key Responsibilities

Outbound Calling

Make outbound calls to potential customers from the given database or leads.
Introduce the company’s products or services and explain them in detail.
Convince customers to make a purchase, book an appointment, or sign up for a service.
Follow a prepared script or modify it based on the customer interaction.
Handle customer questions and objections efficiently and professionally.

Lead Generation & Conversion

Identify potential customers and gather information for follow-up.
Generate leads and forward them to the sales or business development team.
Convert cold calls into active interests and guide customers through the sales process.
Maintain a high conversion rate from calls to successful sales or registrations.

Customer Relationship Management

Build and maintain strong customer relationships through professional and courteous communication.
Provide after-call support by answering follow-up questions or routing issues to appropriate departments.
Collect and record customer information accurately in the CRM or database.
Maintain customer confidentiality and adhere to data protection guidelines.

Target Achievement

Meet daily, weekly, and monthly call quotas and conversion goals.
Work towards achieving team and company sales targets.
Participate in incentive or commission-based programs for top performers.

Reporting & Documentation

Maintain logs of calls made, call outcomes, and follow-up actions.
Prepare daily or weekly reports on call performance and lead status.
Highlight common issues or customer feedback to help improve sales strategies and product offerings.
Update and manage customer information in CRM or call management software.

Coordination & Teamwork

Coordinate with sales, marketing, and customer support teams for seamless customer experience.
Participate in team meetings and training sessions.
Share effective calling techniques, objections handling strategies, and feedback with peers and managers.

More information about this Outbound Telecaller Job

Please go through the below FAQs to get all answers related to the given Outbound Telecaller job

What are the job requirements to apply for this Outbound Telecaller job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Outbound Telecaller

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BHM, 12th Pass (HSE)
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Outbound Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Outbound Telecaller position?
- Ans: There are immediate 1 job openings for Outbound Telecaller in our Organisation.