Outgoing Customer Service Associate Jobs Opening in Zama organics at Mumbai-Others, Mumbai

Outgoing customer service associate

Zama organics

1.5 Years

Not disclosed

Expired

Posted: 25 Jun 24

Job Description

Job Description:

We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. You will have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.

Key Responsibilities:

Attending training sessions to grow knowledge of products and to develop customer service skills.
Resolving phone, walk-in, mail, fax, and email customer inquiries.
Processing and logging incoming calls into the CRM system.
Identifying customer needs.
Forwarding and escalating inquiries to relevant individuals and departments.
Contacting customers to give them accurate feedback on the progress of their inquiries.
Providing outstanding customer service.
Updating customer information as required.
Maintaining confidentiality of information.
Performing other duties as the need arises.

Requirements:

High school diploma, GED, or suitable equivalent.
1+ years of customer service experience, preferably in a related field.
Successful completion of provided training.
Proficient computer skills.
Experience with CRM preferred.
Proficient with MS Office suites.
Excellent phone etiquette.
Outstanding communication skills, both verbal and written.
Strong people skills.
Ability to sit at a desk for extended periods.

More information about this Outgoing customer service associate Job

Please go through the below FAQs to get all answers related to the given Outgoing customer service associate job

What are the job requirements to apply for this Outgoing customer service associate job position?
- Ans: A candidate must have a minimum of 1.5 year experience as an Outgoing customer service associate

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE), Other Graduate
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Outgoing customer service associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Outgoing customer service associate position?
- Ans: There are immediate 1 job openings for Outgoing customer service associate in our Organisation.