Partner Program Operations Specialist Jobs in Hyderabad - ServiceNow
Job Description
Partner Operations Specialist
- Support Partner queries through Calls/Chats and Zoom Meeting.
- Verify and onboard New Partner applications.
- Manage cases including Incidents and Request for all Partner programs
- Update partner accounts as requested via case tool
- Onboarding/Offboarding of partners via system
- Participate in User Acceptance Testing and Smoke Testing
- Manage Merger & Acquisition request of partners via portal
- Handle escalations and exceptions using case management; triage within the group or resolve
- Reporting/metrics across change requests, defects, and escalations
- Update and maintain process document library
- Operational support for all partner related inquiries
- Create/modify knowledge base solutions/FAQ (internal as needed)
- Acts as primary liaison between Partner Programs, IT, and Operations Team.
- Other duties as assigned
- 3-4 years combined experience in the areas of operations
- Customer service oriented with strong interpersonal skills and ability to positively interact with fastâpaced,
- Ability to drive collaboration with program management, functional and technical teams effective problem resolution.
- Handles self with highest level of professionalism in all communications.
- High energy with the capability to multiâtask in a dynamic, rapidly growing organization.
- Understanding of both domestic and international markets
- Excellent English speaking and writing skills
- Willing to work in 24/5 environment
Job Particulars
Role it software engineer
Education Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Experienced (3 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1139746
Job Category IT/Software , Diploma , BSc/BCA/BBM
Locality Address
State Telangana
Country India
About Company
ServiceNow
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