Product support engineer / Application Support Engineer Jobs in Pune - Magic Software Enterprises India Pvt. Ltd.
Job Description
- Min 1 to 5 years of experience in providing Level 1, Level 2 and Level 3 Support.
- Provide functional expertise in the technical support process (International). Work with customers to ensure highest satisfaction level.
- Documenting all case details, investigation and resolution.
- Communicating with QC & Product Management in order to bring to product problems resolutions.
- Creating knowledge units for the knowledge base.
- Providing consulting services on-site support and specific training if needed.
- Handling tickets and solving cases.
Job Particulars
Role others
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id677951
Job Category 1 to 3 Yr Exp
Locality Address
State Maharashtra
Country India
About Company
More than 30 years ago, Magic launched its first ever application technology for the development of business apps. Today, we are a recognized provider of cutting-edge software platforms for business integration and business app development.
As a result of our over 30 years of experience, Magic Software has established its position in the market as a global software provider, present in 24 regional offices, with millions of installations worldwide, and strategic alliances with global IT leaders, such as IBM, Microsoft, Oracle, Salesforce.com, and SAP.
The Magic team collaborates closely with our customers and over a thousand business partners in over 50 countries, as we believe that our community is our biggest asset.
We welcome all of our customers, developers, partners, investors and prospects to learn more about our solutions and invite you to take part in our continuous journey to help companies digitally transform, making the most out of their data and technology.
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