Product Support Executive Jobs Opening in Vitage Systems Private Limited at HSR, Bangalore

Product Support Executive

Vitage Systems Private Limited

0 Years

20000 - 25000 Monthly

Expired

Posted: 25 Jun 24

Job Description

We have an exciting job opportunity available!
Job Title: Product Support Executive

Location: Bangalore

Position Type: Full-Time

Pay Range: 3 LPA

Role description: You will be the primary point of contact for our European customers, ensuring exceptional support and service delivery round the clock.

Your responsibilities will include:

● Providing timely and effective support to customers via various channels, including email, chat, and phone.

● Resolving customer queries and issues related to our SAAS products, demonstrating a deep understanding of our platform's functionalities.

● Collaborating with cross-functional teams to escalate and resolve support requests.

● Proactively engaging with customers to understand their needs and provide tailored solutions, contributing to overall customer satisfaction and retention.

● Maintaining accurate records of customer interactions and troubleshooting activities in our CRM system. Participating in continuous training and upskilling sessions to stay updated on product features, industry trends, and best practices.

● Adhering to service level agreements (SLAs) and performance metrics to ensure high-quality support delivery.

Requirements

● Communication – You are able to manage customer satisfaction through active listening and problem-solving. You have excellent communication skills, both verbal and written.

● Languages – You are fluent in English.

Nice to have skills: Experience with customer-centric approaches. Experience within high-growth (SaaS) scale-ups. Experience within the Marketing, Advertising, or Data industry.

Additional requirements for context: Flexible schedule: able to cater to UK/European/US time zones.

Please note this role is WFO and only immediate joiners or some one available within 15 days will be considered.

Interested to learn more about the open roles DM or share your resumes

All shortlisted applicants will receive a call from hiring team.

More information about this Product Support Executive Job

Please go through the below FAQs to get all answers related to the given Product Support Executive job

What are the job requirements to apply for this Product Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Product Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, BBA/BBM
What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 25000 Monthly. The Salary will depend on the interview. This Product Support Executive is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Product Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Product Support Executive position?
- Ans: There are immediate 3 job openings for Product Support Executive in our Organisation.