Provider Relations Technician Jobs Opening in Divisions Maintenance Group at Bellandur, Bangalore, Chennai, Hyderabad
Provider Relations Technician
Job Description
Job Title: Provider Relations Technician (India)
Reports to: Provider Success Manager
This role provides frontline reactive end user support in a service desk/customer service environment to assist external providers in using our proprietary systems and mobile applications through verbal and electronic communications. The primary focus of this role is to act as an intake for external user’s support requests with a customer centric mindset.
Duties/Responsibilities:
· Provides triage and subsequent resolution of externally submitted support requests generated within a timely manner in support of all Division’s providers.
· Reviews and approves compliance documentation submitted by providers while providing actionable feedback to denied documents.
· Answers Provider Support Service Desk telephone calls and logs incidents into the ticketing system for further escalation as needed.
· Monitors, tracks, and follows up on Provider Support service requests, working with other support staff to ensure timely responses and resolutions.
· Demonstrates strong problem-solving skills to diagnose provider questions, concerns, and problems and find the fastest way of resolving the problems while training for future issues.
· Establishes priorities and refers unresolved issues to appropriate escalation points.
· Meeting and exceeding service support KPIs set by management.
Required Skills/Abilities:
· Excellent verbal and written communication skills.
· Excellent interpersonal and customer service skills.
· Professional and pleasant telephone manner.
· Demonstrated ability to follow flowchart process.
· Ability to explain technical issues to technical and nontechnical customers.
· Demonstrated ability in relation to customer service technology and systems.
· Strong analytical and problem-solving skills.
·
Proficient with Microsoft
Office Suite or related software.
Education and Experience:
· High School Diploma or GED; Bachelor’s Degree preferred.
· 2+ years of technical customer service experience preferred.
DMG is an equal-opportunity employer.
More information about this Provider Relations Technician Job
Please go through the below FAQs to get all answers related to the given Provider Relations Technician job
- What are the job requirements to apply for this Provider Relations Technician job position?
- Ans: A candidate must have a minimum of 2.5 year experience as an Provider Relations Technician
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 25000 Monthly. The Salary will depend on the interview. This Provider Relations Technician is a Part Time in Bangalore, Chennai, Hyderabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Provider Relations Technician is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Provider Relations Technician position?
- Ans: There are immediate 4 job openings for Provider Relations Technician in our Organisation.
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