Quality Analyst

Wayscape solution Private Limited

1 to 3+ Years

Not disclosed

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Posted: 07 Oct 24

Job Description

• Bachelor’s degree, Diploma, or relevant experience in a related field.

• Minimum 1 year of previous Quality Assurance Analyst experience in a Call Center Environment.

• Qualified candidates must have experience in call center or customer service environment with emphasis on quality improvement.

• Fluent in Kannada, English, Telugu, Hindi (minimum 2 languages).

• Must have demonstrated strong organizational, time-management, and written and oral communication skills.

• Ability to constructively confront peers and colleagues with value added input, feedback and assessments.

• Must have a high level of reason and analytical skills and the ability to be objective.

• Documents quality issues and performance measures for management review.

• Acquires and maintains thorough knowledge of services and functions within various banking Divisions.

• Performs additional audits on various high-risk processes in the Customer Care Center.

• Listen to recorded telephone conversations between customers and Customer Service Representatives/SPOC Case Managers.

• Escalate “quality alerts (defects detected during call monitoring)” to the Customer Service Representative/SPOC Case Manager and Customer Service/SPOC

• Improves customer satisfaction and call quality by monitoring agents and providing feedback via one-on-one and group coaching session.

• Increases effectiveness of call monitoring by calibrating with the client and management team.

More information about this Quality Analyst Job

Please go through the below FAQs to get all answers related to the given Quality Analyst job

What are the job requirements to apply for this Quality Analyst job position?
- Ans: A candidate must have a minimum of 1 to 3+ year experience as an Quality Analyst

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, PG Diploma
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Quality Analyst is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Quality Analyst position?
- Ans: There are immediate 1 job openings for Quality Analyst in our Organisation.

Job Particulars

Role bpo telecaller

Education Diploma, BA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, PG Diploma

Who can apply Experienced (1 to 3+ Years)

Hiring Process Telephonic Interview

Employment TypeFull Time

Job Id2536964

Job Category MBA , Diploma , BPO , 1 to 3 Yr Exp

Locality Address Banaswadi

State Karnataka

Country India

About Company

Wayscape solution Private Limited

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