Response Centre Technical Associate Freshers With Good Communication in English Oral Written

TERiX Computer Service India Pvt Ltd.

1 Years

200000 - 280000 Yearly

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Posted: 14 Apr 25

Job Description

Job location: Noida

Job Description :-

The Response Centre Technical Associate facilitates successful completion of Technical Service Calls/Tickets.
RCT opens new service calls, verifies entitlement, diagnoses the service requirement, dispatches field resources, monitors alarms, and updates the ticketing system.
Escalates calls, and performs the role of communication hub between TERiX, the customer, sub-contractors, and management.
RCT serves as customer advocate to ensure the service event is managed within the terms of the Service Level Agreement (SLA) and that the customers’ service experience is second to none.
RCT provides an initial technical review, properly communicates the failure symptom with the ticket and determines which error logs and other pertinent files to obtain from the customer.
RCT resolves low level technical problems.
The role includes more of Project Management tasks on ticketing and scheduling of Engineers to Large Corporate Customers Globally.

QUALIFICATIONS :-

BA./BCA/B.COM
Excellent customer service skills.
Excellent verbal and written communication skills.
Excellent Email Writing Skills

AVAILABILITY & REQUIREMENTS :-

A candidate must be available to work in rotational shifts.
TERiX Computer Service offers 5 Days in a week working culture.
A candidate must be open to work for 24* 7 as per work requirement.

Offered Remuneration :- 2 LPA – 2.8 LPA

Other Benefits :- Perks + Free Transport + ESI + PF + Group Health Insurance Medical Facility.

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹280,000.00 per year

Benefits:

Commuter assistance
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund

Schedule:

Rotational shift

Supplemental Pay:

Overtime pay

Experience:

total work: 1 year (Required)

Work Location: In person

More information about this Response Centre Technical Associate Freshers With Good Communication in English Oral Written Job

Please go through the below FAQs to get all answers related to the given Response Centre Technical Associate Freshers With Good Communication in English Oral Written job

What are the job requirements to apply for this Response Centre Technical Associate Freshers With Good Communication in English Oral Written job position?
- Ans: A candidate must have a minimum of 1 year experience as an Response Centre Technical Associate Freshers With Good Communication in English Oral Written

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA
What are the salary requirements for this job?
- Ans: The salary range is between 200000 and 280000 Yearly. The Salary will depend on the interview. This Response Centre Technical Associate Freshers With Good Communication in English Oral Written is a Full Time in Noida.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Response Centre Technical Associate Freshers With Good Communication in English Oral Written is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Response Centre Technical Associate Freshers With Good Communication in English Oral Written position?
- Ans: There are immediate 1 job openings for Response Centre Technical Associate Freshers With Good Communication in English Oral Written in our Organisation.