Sap Customer Service Consultant Jobs Opening in Company Name Confidential at Pune
Job Description
Designation - Sap Customer Service Consultant
RESPONSIBILITIES:
Responsible for planning and executing SAP Implementation / Development / Support activities regard to SAP Customer Service or SAP S/4 HANA Service Management.
Understand client requirements, provide solutions, functional specifications and configure the system accordingly.
Ability to create presentation/workshop decks for Blueprint that need to be conveyed and be able to present them to the client.
Ability to create Process Flows in Microsoft Visios or SAP Signavio for the clients proposed business processes.
Ability to create Process Definition Document (PDD) / Configuration Design Document (CDD) and Testing Design Document (TDD) for the solutions provided.
Ability to configure SAP CS (Customer Service) and deliver work products / packages conforming to the Client's Standards & Requirements.
Strong configuration hands on experience in Customer Service.
Integration of the CS module with other SAP modules and with external applications.
Requirement gathering, SAP Configuration, specifying interfaces, and data migration.
Customer and Business Partner management
Service Contract and Quotation processing
Experience in integration with other SAP modules Reporting
Experience in third party Integration with SAP Service and maintenance orders
Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost
Carry out Ticket-based documentation
Request involvement of SAP Product Support as necessary
Act as a liaison and Coordinate with Technical and other team members for resolution of issues
Proactively provide overall feedback to Production Support Manager
Monitor KPIs, report any issues and recommend solutions for improvement
Soft Skills:
Good communication, analytical and presentation skills, problem solving skills and learning attitude.
Should have good written and oral communication skills
Must be a good team player
EDUCATION
- BE/MBA or Equivalent
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2666130
Job Category MBA , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Company Name Confidential
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