Sea Import - Customer Service Representative Jobs Opening in Modera Freight Services Pvt Ltd at Mulund West, Mumbai
Job Description
Job Overview
A Sea Import - Customer Service Representative is responsible for coordinating and managing import shipments via sea freight, ensuring smooth communication between clients, shipping companies, customs authorities, and internal teams. The role involves tracking shipments, handling documentation, resolving customer queries, and ensuring timely delivery.
Key Responsibilities
1. Shipment Coordination & Tracking
- Manage and monitor import shipments from origin to destination.
- Coordinate with shipping lines, freight forwarders, and customs brokers.
- Provide clients with real-time shipment status updates.
2. Customer Support & Relationship Management
- Act as the main point of contact for customers regarding sea imports.
- Address customer inquiries, complaints, and special requests promptly.
- Ensure high levels of customer satisfaction and retention.
3. Documentation & Compliance
- Prepare and review import documents (Bill of Lading, Commercial Invoice, Packing List, etc.).
- Ensure compliance with customs regulations and import/export laws.
- Maintain accurate shipping and customer records in company systems.
4. Coordination with Internal & External Teams
- Work closely with logistics, warehouse, and finance teams for smooth cargo handling.
- Coordinate with customs clearance agents for timely clearance of goods.
- Assist in resolving delays, discrepancies, and claims.
5. Reporting & Process Improvement
- Generate reports on shipment status, delivery performance, and customer feedback.
- Identify areas for process improvement and cost optimization.
More information about this Sea import - Customer service Representative Job
Please go through the below FAQs to get all answers related to the given Sea import - Customer service Representative job
- What are the job requirements to apply for this Sea import - Customer service Representative job position?
- Ans: A candidate must have a minimum of fresher as an Sea import - Customer service Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Sea import - Customer service Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Sea import - Customer service Representative position?
- Ans: There are immediate 1 job openings for Sea import - Customer service Representative in our Organisation.
Job Particulars
Education B.Com(Logistics and Supply Chain Management)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2643546
Job Category Tech Support
Locality Address Mulund West
State Maharashtra
Country India
About Company
Modera Freight Services Pvt Ltd
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