Service Delivery Manager Jobs Opening in ADITHYA IT SOLUTIONS PRIVATE LTD SALEM at Anna Nagar, Chennai, Coimbatore, Salem
Job Description
A Service Delivery Manager (SDM) ensures services are delivered efficiently and meet client expectations, overseeing the delivery process, managing client relationships, and ensuring service level agreements (SLAs) are met.
1.Client Relationship Management
More information about this Service Delivery Manager Job
Please go through the below FAQs to get all answers related to the given Service Delivery Manager job
1.Client Relationship Management
2.Service Delivery Oversight
3.Service Level Agreement (SLA) Management
4.Team Leadership
5.Process Improvement
Key Responsibilities:
Service Management & Delivery:
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Oversee end-to-end service delivery to ensure high standards and efficiency.
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Define and implement service level agreements (SLAs) and key performance indicators (KPIs).
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Monitor service performance and proactively address any issues.
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Ensure timely resolution of incidents, problems, and service requests.
Client Relationship Management:
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Act as the main point of contact for clients regarding service-related concerns.
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Maintain strong relationships with key stakeholders to ensure customer satisfaction.
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Gather client feedback and implement service improvements accordingly.
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Provide regular service performance reports and updates to clients.
Team Leadership & Resource Management:
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Lead and mentor service teams, including support engineers and service desk agents.
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Allocate resources effectively to meet client demands and service targets.
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Conduct training and upskilling programs to enhance team competencies.
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Foster a customer-focused culture within the service team.
Process Improvement & Compliance:
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Identify opportunities to enhance service efficiency and quality.
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Implement best practices and frameworks such as ITIL, Six Sigma, or Agile methodologies.
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Ensure compliance with company policies, industry regulations, and security standards.
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Develop and maintain documentation for service processes and workflows.
Reporting & Performance Tracking:
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Monitor and analyze service metrics to improve overall delivery.
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Generate reports on SLA compliance, incident resolution, and customer satisfaction.
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Present insights and recommendations to senior management for strategic decisions.
More information about this Service Delivery Manager Job
Please go through the below FAQs to get all answers related to the given Service Delivery Manager job
- What are the job requirements to apply for this Service Delivery Manager job position?
- Ans: A candidate must have a minimum of fresher as an Service Delivery Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 22000 Monthly. The Salary will depend on the interview. This Service Delivery Manager is a Full Time in Chennai, Coimbatore, Salem.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Service Delivery Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Service Delivery Manager position?
- Ans: There are immediate 1 job openings for Service Delivery Manager in our Organisation.
Job Particulars
Role management trainee
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id2646712
Job Category BSc/BCA/BBM , Management
Locality Address Anna Nagar
State Tamil Nadu
Country India
About Company
ADITHYA IT SOLUTIONS PRIVATE LTD SALEM
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