Service Desk L1 Engineer Jobs Opening in For a Client of TeamLease Digital at Mumbai
Service Desk L1 Engineer
Job Description
Call Management & Escalation
ÃÂÃÂÃÂ÷ IT User Support on Phone, Email & Tool
ÃÂÃÂÃÂ÷ Call Logging.
ÃÂÃÂÃÂ÷ Ensure that all calls are responded/resolved within SLA
ÃÂÃÂÃÂ÷ Reporting as per defined frequency
ÃÂÃÂÃÂ÷ Ensure that response to the user is properly drafted and understandable to the users
ÃÂÃÂÃÂ÷ Vendor Coordination on Hardware breakdown calls
ÃÂÃÂÃÂ÷ Route the calls to the appropriate support team in the NOC/SOC or DC vendor
ÃÂÃÂÃÂ÷ Provide information and activity support to all parties logging call, pertaining to DC infrastructure and assets
ÃÂÃÂÃÂ÷ Infra Support Operation for Managed Services
ÃÂÃÂÃÂ÷ Any Ticketing tools
ÃÂÃÂÃÂ÷ Review tickets to meet the SLA
ÃÂÃÂÃÂ÷ Handover of pending tasks to next team member
ÃÂÃÂÃÂ÷ Coordination with respective domain teams to resolve the tickets within SLA
Job Particulars
About Company
