Service Desk- L1 Jobs Opening in Zones Corporate Solution pvt.ltd at Sarjapur Road, Bangalore
Job Description
Role and responsibilities
More information about this Service Desk- L1 Job
Please go through the below FAQs to get all answers related to the given Service Desk- L1 job
- Perform customer support to client via telephone, chat, email support or self-service tickets.
- Provide Level 1 triage and resolutions such as password resets and Active Directory account unlock for reported incidents and requests.
- Provide connectivity support for home users which includes network routers, broadband, cabling, Citrix VDI, Virtual Technologies, and VPN.
- Provide support on RSA & Multi Factor Authentication based issues
- Perform customer call backs as required.
- Providing Apple, Windows, Chromebook device support over the phone.
- Providing Application support on both IOS & Android Devices
- Assist users with set up of home equipment and provide troubleshooting assistance if needed.
- Assisting with troubleshooting issues using remote management software And Citrix Virtual Desktop Instances.
- Read Knowledge Base Articles and follow the guidelines mentioned within them to diagnose issues
- Using Dashboards to Pick, Analyze & Prioritize Tickets
- Using specific tools to diagnose issues, make recommendations for resolution.
- Using problem-solving and people skills to ensure swift resolutions to technical issues.
- Testing, troubleshooting, and diagnosing computer error messages and failures.
- Escalate issues to next level support if needed.
- Learn and become knowledgeable of customer products and services.
- Demonstrate effective soft skills, active listening skills and ability to empathize with customers situation.
- Effectively manage length of calls, handle time, and after call work.
- Successfully maintain KPI standards.
- Promote teamwork and contact center success.
- Providing 5-star customer service.
More information about this Service Desk- L1 Job
Please go through the below FAQs to get all answers related to the given Service Desk- L1 job
- What are the job requirements to apply for this Service Desk- L1 job position?
- Ans: A candidate must have a minimum of fresher as an Service Desk- L1
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 100000 and 240000 Yearly. The Salary will depend on the interview. This Service Desk- L1 is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Service Desk- L1 is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Service Desk- L1 position?
- Ans: There are immediate 1 job openings for Service Desk- L1 in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2641671
Job Category BSc/BCA/BBM , Tech Support
Locality Address Sarjapur Road
State Karnataka
Country India
About Company
Zones Corporate Solution pvt.ltd
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