Service Desk- Voice Support Jobs Opening in Verizon at Guindy, Chennai

Service Desk- Voice Support

Verizon

3+ Years

45000 - 80000 Monthly

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Posted: 27 Aug 24

Job Description

Answering customer inquiries and listen to their problems/asks
Troubleshooting customer reported problems – Remote support and On-site support.
Identifying root causes for the problems and taking corrective and preventive steps.
Installation of OS and software.
Providing training to the customer on software and solutions.
Product demonstration to customers.
Generating problem reports, logging issues, escalation of critical issues.
Liaise with other support teams as necessary to resolve customer requests or incidents
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

Required Skills:

Good reasoning and analytical skills
Good listening skills

More information about this Service Desk- Voice Support Job

Please go through the below FAQs to get all answers related to the given Service Desk- Voice Support job

What are the job requirements to apply for this Service Desk- Voice Support job position?
- Ans: A candidate must have a minimum of 3+ year experience as an Service Desk- Voice Support

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, CS, MS, MSc
What are the salary requirements for this job?
- Ans: The salary range is between 45000 and 80000 Monthly. The Salary will depend on the interview. This Service Desk- Voice Support is a Full Time in Chennai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Service Desk- Voice Support is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Service Desk- Voice Support position?
- Ans: There are immediate 1 job openings for Service Desk- Voice Support in our Organisation.