Support Analyst (Content) Jobs in Thiruvananthapuram - Binary Fountain Solutions India Pvt Ltd Technopark
Support Analyst Content
Binary Fountain Solutions India Pvt Ltd Technopark
Expired
Posted: 05 Jun 17
Job Description
Job Title: Support Analyst (Content)
Company: Binary Fountain Solutions India Pvt Ltd
Location: Technopark,Trivandrum
Qualification: BCA/Bsc IT /Bsc -Computers Science/B Tech,MSW/MBA/ (Preferred)
Brief description :
- Support the acquisition of new customers by setting up and configuring various customer profiles and available features.
- Utilize tools and techniques to give our product and Clients timely and quality service.
- Provide input and assist the development and testing teams in performing requirements analysis to improve existing tools for tagging and customer management.
- You are expected to be a Subject Matter Expert on our Product line ups.
- Root Cause Analysis to be performed on various case studies which would be used for enhancing the client experience of using our product.
- Co-ordinate and promote the effective functioning of problem management activities.
- Contribute to the planning of application/infrastructure releases and configuration changes.
- Provide input to application/infrastructure scalability.
- Take ownership on the Support tasks assigned.
- Provide input to the implementation, backup and roll-back plans.
- Take responsibility for a set of clients, you should ensure that the accuracy of the client setup is maintained and changes to the setup is completed and quality checked.
- Follow proper reporting & escalation procedures with deemed necessary.
Preferred skills:
- Must have excellent written and oral communication skills.
- Must have Eye for Details over subject matters.
- Must be highly organized and meticulous.
- Customer Service knowledge.
- Should possess good analytical skills.
- Highly Motivated
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Written-test
Employment TypeFull Time
Job Id311395
Job Category IT/Software
SkillsAnalytics Customer Service
Locality Address
State Kerala
Country India
About Company
Technopark is the IT hub of the State of Kerala, and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling environment for IT industry that is leveraged by its occupant companies for a competitive advantage.
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