Team Lead Jobs Opening in Ideal Career Zone at Shyam Bazar, Kolkata
Job Description
Post: Team Lead
Opening: 2 Heads required.
Shift Timing: Rotational shifts between 7:00 am to 11:00 pm.
Week off: Rotational off
Job Description:
· Supervise and mentor a team of customer care executives, providing direction, support, and coaching.
· Conduct regular one-on-one meetings, performance reviews, and training sessions to develop team skills and performance.
· Oversee daily operations to ensure efficient and effective handling of customer inquiries, complaints, and feedback.
· Monitor team performance, track key performance indicators (KPIs), and implement strategies for improvement.
· Ensure adherence to company policies, procedures, and service level agreements (SLAs).
· Handle escalated customer issues and complex inquiries, providing timely and effective resolutions.
· Develop and implement customer service best practices to enhance overall customer experience.
· Analyze customer feedback and trends to identify areas for improvement and drive continuous improvement initiatives.
· Generate and review reports on team performance, customer satisfaction, and operational metrics.
· Prepare and present reports to senior management on team performance, challenges, and opportunities.
Salary:
Rupees 16 thousands to 25 thousands per month (approx)
Experienced: with 5 to 7 years of minimum experience in telesales as team lead.
More information about this Team Lead Job
Please go through the below FAQs to get all answers related to the given Team Lead job
- What are the job requirements to apply for this Team Lead job position?
- Ans: A candidate must have a minimum of 3+ year experience as an Team Lead
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA
- What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 25000 Monthly. The Salary will depend on the interview. This Team Lead is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Team Lead is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Team Lead position?
- Ans: There are immediate 2 job openings for Team Lead in our Organisation.
Job Particulars
About Company
Kolkata 
3+ Years 
Salary not disclosed 
Any Graduate 
