Team Lead Jobs Opening in Shourya Global consultant at DLF Cyber City, Gurgaon
Job Description
We are seeking an experienced Team Lead to manage a team of customer service representatives handling inbound calls from international customers. The ideal candidate will have a proven track record of leading a team, resolving customer queries, and promoting products/offers/services.
If you're a motivated and customer-focused individual looking for a challenging role, please apply
More information about this Team Lead Job
Please go through the below FAQs to get all answers related to the given Team Lead job
Key Responsibilities:
- Handle customer inbound calls and resolve queries efficiently
- Handle customer inbound calls and resolve queries efficiently
- Provide information about products, offers, and services to customers
- Lead and manage a team of 15+ agents, providing guidance and support
- Ensure team performance meets or exceeds set targets and standards
- Analyze customer feedback and implement process improvements
Requirements:
- Minimum 3 years of experience as a Team Lead in an international voice process/BPO setup
- Minimum 3 years of experience as a Team Lead in an international voice process/BPO setup
- Proven experience in managing a team of 15+ agents
- Experience in handling international customer inquiries and resolving issues
- Strong communication, leadership, and problem-solving skills
- Physical disabilities are welcome; we are an equal opportunities employer
If you're a motivated and customer-focused individual looking for a challenging role, please apply
More information about this Team Lead Job
Please go through the below FAQs to get all answers related to the given Team Lead job
- What are the job requirements to apply for this Team Lead job position?
- Ans: A candidate must have a minimum of 3 to 3+ year experience as an Team Lead
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, MBA/PGDM
- What are the salary requirements for this job?
- Ans: The salary range is between 600000 and 800000 Yearly. The Salary will depend on the interview. This Team Lead is a Full Time in Gurgaon.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Team Lead is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Team Lead position?
- Ans: There are immediate 2 job openings for Team Lead in our Organisation.
Job Particulars
Who can apply Experienced (3 to 3+ Years)
Hiring Process Telephonic Interview, Virtual Interview
Employment TypeFull Time
Job Id2599439
Job Category MBA , BSc/BCA/BBM , Tech Support
SkillsInternational BPO
Locality Address DLF Cyber City
State Haryana
Country India
About Company
We are an agency with a difference as our company staffs have come from an engineering and Human resource Management background , this gives us the ability to vet our candidates more thoroughly to ensure you have the right engineer(s) for our clients projects.
Domestic & International Services:
- Recruitment and Selection
- Executive Search, Leadership hiring.
- Organization Development, Compensation, Performance Management, HR Policies, Surveys
- Payroll processing
- HR Process Outsourcing - RPO
- Study in India & Abroad Services.
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