Tech Support Executive Jobs in Delhi,Faridabad,Gurgaon - Demographic Hr Services
Tech Support Executive
Demographic Hr Services
0 Years 
15000 - 25000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 30 Aug 17
Job Description
Job Description
- Complaint Handling
- To promptly respond to all Customer Complaints / Enquiries etc received through different sources like Contact, SMS, Direct Calls,Direct mails from Centers and other sources like ORM etc for PAN India
- To promptly connect with the concerned Center team to gather complete details on the case / other required data till case is closed.
- Turn around time for data procurement from Center to be within 24 hrs of receiving the complaint
- Turn around time for first acknowledgement to the client to be within 4 hrs
- Turn around time for first call to the client to be within 4 hrs
- To maintain and share the CAR ( Corrective Action Report ) on a daily basis with all details completely filled in the Report
- Follow up with Area team and customer till closure
- Final call/revert to the client on closure of the complaint
- To capture/update all complaints/queries in CRM till Case closure
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id337073
Job Category Diploma , BSc/BCA/BBM , Tech Support
SkillsBPO Tech Support Customer Care Executive Customer Relationship Customer Service Inbound Calling International BPO Outbound Sales Telecaller Voice Support
Locality Address
State Haryana, Uttar Pradesh, Delhi
Country India
About Company
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