Tech Support Executive Jobs in Delhi,Faridabad,Gurgaon - Demographic Hr Services
Tech Support Executive
Demographic Hr Services
0 Years
15000 - 25000 Monthly
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 30 Aug 17
Job Description
Job Description
- Complaint Handling
- To promptly respond to all Customer Complaints / Enquiries etc received through different sources like Contact, SMS, Direct Calls,Direct mails from Centers and other sources like ORM etc for PAN India
- To promptly connect with the concerned Center team to gather complete details on the case / other required data till case is closed.
- Turn around time for data procurement from Center to be within 24 hrs of receiving the complaint
- Turn around time for first acknowledgement to the client to be within 4 hrs
- Turn around time for first call to the client to be within 4 hrs
- To maintain and share the CAR ( Corrective Action Report ) on a daily basis with all details completely filled in the Report
- Follow up with Area team and customer till closure
- Final call/revert to the client on closure of the complaint
- To capture/update all complaints/queries in CRM till Case closure
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id337073
Job Category Diploma , BSc/BCA/BBM , Tech Support
SkillsBPO Tech Support Customer Care Executive Customer Relationship Customer Service Inbound Calling International BPO Outbound Sales Telecaller Voice Support
Locality Address
State Haryana, Uttar Pradesh, Delhi
Country India
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