Tech Support Executive Jobs Opening in MIKO at Dadar East, Mumbai
Job Description
Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong tech background, and a passion for providing outstanding customer support. As a Tech Support Executive, you will play a crucial role in ensuring our customers have a seamless experience with our Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues, and going the extra mile to exceed customer expectations.
Responsibilities:
- Provide top-notch technical support to customers through various channels, including email, chat, and phone
- Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions
- Collaborate with cross-functional teams to escalate and resolve complex technical problems
- Document customer interactions and resolutions in our support system
- Proactively identify and communicate recurring issues to the product and engineering teams for resolution
- Stay up-to-date with product knowledge and updates to provide accurate and effective support
- Assist in creating and updating support documentation and resources for customers
- Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly
Requirements:
- A bachelor's degree in a relevant field or equivalent work experience
- 0-5 years of experience in technical support, preferably with IoT devices
- Strong technical background with the ability to quickly grasp complex technical concepts
- Excellent communication skills, both written and verbal
- Proficiency in using support ticketing systems, with knowledge of Zendesk preferred
- Ability to work effectively in a fast-paced startup environment
- Ability to work remotely with limited supervision
- Comfortable working night shifts as part of a rotational schedule
- A proactive and problem-solving mindset with a dedication to customer satisfaction
- Exceptional attention to detail and organizational skills
If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko.
More information about this Tech Support Executive Job
Please go through the below FAQs to get all answers related to the given Tech Support Executive job
- What are the job requirements to apply for this Tech Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Tech Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, CS, MS, MSc
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 50000 Monthly. The Salary will depend on the interview. This Tech Support Executive is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Tech Support Executive is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Tech Support Executive position?
- Ans: There are immediate 1 job openings for Tech Support Executive in our Organisation.
Job Particulars
Who can apply Freshers and Experienced (0 to 3+ Years )
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id2528106
Job Category Diploma , BSc/BCA/BBM , Tech Support , Work from Home
Locality Address Dadar East
State Maharashtra
Country India
About Company
Miko is a conversational robot designed for kids aged 4 to 8 years old. Primarily sold in the US, the flagship robots Miko 3 and Miko Mini engage, educate and entertain kids. Along with the robot, Miko also offers an app called the Miko App. This app features games, shows, and activities aimed at both entertainment and learning for kids, along with progress reports and video calling features for the parents.
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