Technical Analyst Servicedesk Jobs in Thiruvananthapuram - Allianz Cornhill Information Services Pvt Ltd Technopark
Technical Analyst Servicedesk
Allianz Cornhill Information Services Pvt Ltd Technopark
Expired
Posted: 20 May 17
Job Description
Job Title: Technical Analyst _Servicedesk
Company: Allianz Cornhill Information Services Pvt Ltd Technopark
Location: Technopark,Trivandrum
Brief description:
- Maintenance of 75% first line fix rate
- Call, Incident, Request ,Problem and Change Management through logging, escalation and resolution using Peregrine Service Centre and remote support tools,including the Knowledge Base,Wiki
- Raising accurate tickets in the CRM Tool Service now
- Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk
- Incident management encompassing incidents assigned to other support teams
- Setting customer expectation by allocating an appropriate priority to an incident
- Maintenance and development of working procedures
- Remote Software installations.
- Provision of remote desktop support to all customers.
- IT Support of all office, overseas and home based customers who use a broad variety of mainstream and bespoke applications on Windows XP,Windows 7 operating system
Preferred skills:
- Excellent written and verbal communication skills.
- Demonstrably high focus on customer service.
- Must have excellent interpersonal/customer liaison skills (telephone and face to face) as the role will come into contact with all levels within the business and IT.
- Must be a good team player.
- Flexible, ‘can-do’ attitude and willing to take responsibility.
- Ability to work unsupervised and to make decisions based on information available.
- Should have excellent probing and trouble shooting skills.
- Strong team player with a positive attitude and outlook
Job Particulars
Role others
Education Any Graduate
Who can apply Freshers
Hiring Process Walk - In
Employment TypeFull Time
Job Id306085
SkillsTroubleshooting
Locality Address
State Kerala
Country India
About Company
Technopark is the IT hub of the State of Kerala, and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling environment for IT industry that is leveraged by its occupant companies for a competitive advantage.
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