Technical Customer Support Executive - Voice

Recrudo Labs

1 to 3+ Years

Not disclosed

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Posted: 11 Oct 24

Job Description

Job Title: Technical Customer Support Executive - Voice

Location: Sector 62, Noida

Job Type: Full-Time || Permanent Work from Office (WFO)

Working Days: 6 Days || Rotational Week Off

Shift Timings:

Male Candidates: 24x7 rotational shifts
Female Candidates: 7 AM to 7 PM Window

Key Responsibilities:

Provide technical customer support via voice for troubleshooting software and hardware-related issues.
Efficiently handle customer queries related to technical problems, ensuring timely resolution and high customer satisfaction.
Document customer interactions and escalate unresolved issues to the next level of support.
Adhere to company policies regarding shifts and work schedules.
Collaborate with internal teams to enhance customer experience and feedback processes.

Qualifications & Requirements:

Educational Qualification:

Freshers: Minimum graduate in Diploma/BE/B.Tech (preferably in Computer Science, IT, or Electronics).
Experienced Candidates: Can be undergraduate but must have a technical background with at least 1 year of experience in troubleshooting.

Skills Required:

Communication Skills: Excellent communication skills in English (Versant Level 5) and Hindi.
Typing Speed: Minimum 30 WPM with 85% accuracy.

Work Environment:

Should be comfortable working in a fast-paced, 24x7 environment.
Must have a proactive approach to problem-solving and customer support.

Additional Information:

Competitive salary package with additional performance incentives.
Opportunities for growth and professional development.
Access to regular training and upskilling programs.

More information about this Technical Customer Support Executive - Voice Job

Please go through the below FAQs to get all answers related to the given Technical Customer Support Executive - Voice job

What are the job requirements to apply for this Technical Customer Support Executive - Voice job position?
- Ans: A candidate must have a minimum of 1 to 3+ year experience as an Technical Customer Support Executive - Voice

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BE/B.Tech
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Technical Customer Support Executive - Voice is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Technical Customer Support Executive - Voice position?
- Ans: There are immediate 1 job openings for Technical Customer Support Executive - Voice in our Organisation.

Job Particulars

Role customer service tech support

Education BE/B.Tech(Computer Science & Engineering (CSE), Information Science/Technology (IS/IT), Computer Science and Business Systems, Computer Science and Engineering (AI & ML), Computer Science and Engineering (Cyber Security), Computer Science and Engineering (Data Science), Computer Science and Engineering (IoT), Computer Science and Engineering (Bioinformatics), Computer Science and Engineering and Business Systems, Computer Science and Engineering (Block Chain Technology), Computer Science and Engineering (Cyber Physical Systems), Computer Science and Engineering (Artificial Intelligence and Robotics), Electronics and Communication Engineering (Biomedical Engineering), Electronics and Computer Engineering, Electronics Engineering (Specialization in IoT), Electronics & Computer Engineering)

Who can apply Experienced (1 to 3+ Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id2539520

Job Category 1 to 3 Yr Exp , Tech Support , Computer Operator

Locality Address Sector 62, Noida

State Uttar Pradesh

Country India

About Company

Recrudo Labs- Connecting Talent with Opportunity in IT and Non-IT Fields
Welcome to Recrudo Labs! We are a leading recruitment firm specializing in sourcing top-tier talent for both IT and non-IT industries. With a deep understanding of the evolving needs of businesses across various sectors, we excel in matching exceptional candidates with the perfect roles.
Our Expertise: Whether it's Information Technology, Finance, Healthcare, Engineering, Marketing, or beyond, we have a proven track record of successfully placing candidates in diverse roles. From entry-level positions to executive leadership, we cater to the full spectrum of staffing needs.
Connecting Talent Globally: With a network that spans across continents, we leverage our global reach to find the best talent irrespective of geographical boundaries. Our extensive database, coupled with innovative recruitment strategies, ensures that we deliver tailored solutions to our clients, no matter where they are located. Building Lasting Partnerships:
At Recrudo, we believe in fostering long-term relationships built on trust, transparency, and mutual success. We partner closely with both our clients and candidates to understand their unique requirements and aspirations, enabling us to make the perfect match every time.
Join Our Network: Whether you're a talented professional seeking new opportunities or a company in search of top-notch talent, we invite you to connect with us. Let's collaborate to unlock the next phase of your career growth or organizational success!
Contact Us: Have staffing needs or looking for your next career move? Reach out to us today to explore how we can assist you in achieving your goals.

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