Technical Support-Administrator Jobs in Noida - WIPRO
Technical Support-Administrator
WIPRO
Expired
Posted: 27 Dec 19
Job Description
Technical Support-Administrator
Noida
Experience : 1-3 YEARS
Job Code : 1208158
Minimum Experience Required: 1-3 YEARS
Mandatory Skills: Technical Support-L2
Language Skills: English Language-L2
Job Description:
Key skills required for the job are:
- Technical Support-L2 (Mandatory)
- As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required.
- Ensure proper communication and quick resolution as a crisis manager.
- Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
- Participate in business meetings with various stake holders on a need basis.
- Take corrective actions based on the customer satisfaction surveys.
- Work on the service improvement programs.
- Effort estimation/reviews on need basis for new projects.
- Training of new team members.
- Able to work on Knowledge acquisition and updates to related documents
- Minimum work experience:3 - 5 YEARSYears
Job Particulars
Role hr admin
Education Any Post Graduate, Any Graduate
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id806388
Job Category 1 to 3 Yr Exp , Recruitment
Locality Address
State Uttar Pradesh
Country India
About Company
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, aconsulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
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