Technical Support Associate Jobs in Bangalore - Convergys
Job Description
- Document trouble shooting steps clearly
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Prepare complete and accurate work and update customer file
- Maintain broad knowledge of client products and services
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Job Particulars
Role others
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id425126
Job Category Diploma , BSc/BCA/BBM
SkillsVoice Support
Locality Address
State Karnataka
Country India
About Company
Convergys is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers. They have approximately 130,000 employees across 33 countries
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