Technical Support Associate Jobs Opening in Viati Technologies at Jabalpur-Others, Jabalpur
Job Description
Job Summary: We are looking for a competent Technical Support Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
More information about this Technical Support Associate Job
Please go through the below FAQs to get all answers related to the given Technical Support Associate job
Responsibilities and Duties
•Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
Required Experience, Skills and Qualifications
Required Experience, Skills and Qualifications
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills Customer-oriented and cool-tempered
• 12th , BSc/BA , Computer Science or relevant field
Benefits
Benefits
• 10 days Training
• Mentoring from Team Leader and other seniors
• Tea/Coffee
• No rotational shift
• Perks and Incentives
Salary 10K to 18K
Salary 10K to 18K
Office Timing 9 PM to 6 AM
Monday to Saturday
More information about this Technical Support Associate Job
Please go through the below FAQs to get all answers related to the given Technical Support Associate job
- What are the job requirements to apply for this Technical Support Associate job position?
- Ans: A candidate must have a minimum of fresher as an Technical Support Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, M.Com, MA, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, CS, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 18000 Monthly. The Salary will depend on the interview. This Technical Support Associate is a Full Time in Jabalpur.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Technical Support Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Technical Support Associate position?
- Ans: There are immediate 1 job openings for Technical Support Associate in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2103458
Job Category Tech Support
Locality Address Jabalpur-Others
State Madhya Pradesh
Country India
About Company
Our vision is to create a safer digital environment where individuals can confidently navigate the online world without fear of falling prey to scams and cyber threats.
Our mission is to provide the best computer security and software maintenance services to protect individuals from scams and online threats. We understand that many innocent people fall victim to hackers and scammers who take advantage of their trust. We aim to safeguard our customers by offering reliable and comprehensive services that meet their needs, all at an affordable monthly fee.
At ViaTi Technologies, we possess a diverse team of skilled professionals who excel in various areas of technology. From software development and web design to artificial intelligence and data analytics, our experts bring a wealth of knowledge and experience to every project. We are committed to staying abreast of the latest industry trends and continually enhancing our skills to provide the most up-to-date solutions to our clients.
Our mission is to provide the best computer security and software maintenance services to protect individuals from scams and online threats. We understand that many innocent people fall victim to hackers and scammers who take advantage of their trust. We aim to safeguard our customers by offering reliable and comprehensive services that meet their needs, all at an affordable monthly fee.
At ViaTi Technologies, we possess a diverse team of skilled professionals who excel in various areas of technology. From software development and web design to artificial intelligence and data analytics, our experts bring a wealth of knowledge and experience to every project. We are committed to staying abreast of the latest industry trends and continually enhancing our skills to provide the most up-to-date solutions to our clients.
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