Technical Support Consultant Jobs in Pune - AspenTech
Job Description
- Work with customers on technical issues received via phone call, web chat and e-mail. Complete research and provide solutions to customers within defined period.
- Achieve Support Operational Target and Business KPI like SLO / Customer satisfaction on quarterly and annual basis.
- Communicate effectively and efficiently to customers and internal staffs.
- Create the product solutions and Knowledge base articles for customer access via Support web site.
- Participate with Product Beta testing and help to improve the product quality.
- Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer.
- Deliver the training by virtual and face to face.
- Knowledge transfer for internal staff.
- Provide necessary Sales Support by Demonstrating Product functions, Demo and presentation.
Job Particulars
About Company
We’re obsessed with innovation and continuous improvement — from our MIT roots, to our scores of industry-first technology breakthroughs, to our extraordinarily talented employees who ask “what if” questions every day… stretching the boundaries of what’s possible is part of our DNA.
Our software tackles the most complex challenges for manufacturers in capital-intensive industries, creating value and improving profitability for our customers. The world’s leading oil & gas, chemical, engineering & construction companies, and manufacturers in other capital-intensive industries all rely on AspenTech to run their business.
Our products represent the industry standard in asset optimization, helping hundreds of thousands of users at over 2,100 companies drive profitability faster and more efficiently than ever before.
