Technical Support Engineer Jobs in Bangalore - VMware
Job Description
Technical Support Engineer
- Location : Bangalore, India
- Technical Support
- ID :R1914067
Responsibilities :
- Deploy, upgrade and troubleshoot the Service and the Customers’ on-prem/Cloud infrastructure
- Collaborate with team, take challenges and work with minimal supervision
- Open to learn and work on new technologies
- Stay on top of customer reported issues, regularly communicate with customers, sales account teams, BU/Product Management and Engineering.
- Support various customer enablement and partner events - deliver public speaking and presentations
- Provide world-class customer service throughout the entire lifecycle of customer adoption.
- Work independently or as part of a team on engagements with customers, often in a technical leadership role to ensure customer retention and to drive customer value realization.
- Be able to drive and increase visibility of escalated support issues for BU key accounts as needed.
- Identify and implement the use of various public & Pvt cloud services and offerings.
- Experience dealing with various global customers, maintaining and establishing relationship with them
- Capable of running status calls with the customers to keep them up to date with all relevant opened issues, and on-going projects
- Able to handle escalations with demanding customers at a technical and management level
- Flexible to work in shifts, Night shifts, Weekends & Holidays. (Predominantly Night Shift EST & PST)
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id786677
Job Category Tech Support
Locality Address
State Karnataka
Country India
About Company
Since our founding two decades ago, our employees and ecosystem of 75,000 partners have been behind the technology innovations transforming entire industries—from banking, healthcare, and government to retail, telecommunications, manufacturing, and transportation. Every day, we work to solve our customers’ toughest challenges through disruptive technologies like edge computing, artificial intelligence, blockchain, machine learning, Kubernetes and more–to define the digital foundation that will accelerate the next wave of innovation.
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