Technical Support Engineer Jobs in Hyderabad - For a Client of Teamlease Digital
Job Description
Duties: TSE for platform technologies team
- Customer Advocate providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for delivery of support services.
• Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Own and resolve all issues with a high standard of professionalism.
• Hands on experience triaging, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues
• Manage customers' expectations and experience in a way that results in high customer satisfaction.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
• Suggest and implement improvements to internal processes and tools.
• Work on technical and non-technical projects
• Effectively communicate with customers and internal teams via case, phone and other electronic methods
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
• Maintain impeccable case hygiene and customer related files and records.
• Participate in the weekend support on-call rotation.
Skills:Required Skills:
• Experience with relational databases (e.g. MySQL, Oracle).
• Experience using Linux/Unix OR Microsoft Server
• Basic knowledge of the components in a web applications stack.
• Experience in one (or more) scripting languages: (JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Ability to troubleshoot difficult technical issues and it’s complexities with ease
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
Desired Skills
• Experience providing SaaS / PaaS support
• Experience working with the ServiceNow Platform
• A fundamental understanding of ITILframework
• Experience in using tools like Splunk
• Ability to read and understand data base logs
Education:Bachelor's Degree in Computer Science (or related technical degree) or 2+ years of related experience within technical support or software coding environment
Job Particulars
About Company
Hyderabad 
2 to 6 Years 
Salary not disclosed 
BE/B.Tech 
