Technical Support Engineer Jobs in Mumbai,Noida - JoulesToWatts Business Solutions Pvt Ltd
Job Description
- Providing
excellent Technical service support to customers during every single
interaction
- Resolving
technical issues (hardware and software) from incoming internal or
external businesses and end user's contacts for HP product
(Laptops,Desktops,Printer etc)
- Assisting
end users to avoid or reduce problem occurrences
- Work
in 24x7 environment, supporting customers worldwide(AMS, EMEA, APJ)
- Engaging support as needed to ensure SLA demands are met .
- Responding
to service, product, technical, and customer relations questions on
subjects such as features, specifications, and repairs on current and
discontinued products, parts, and options, based on customer
entitlement.
- Pro Actively assisting internal or external businesses
and end users to avoid or reduce problem occurrence.
- Providing
direction and guidance to process improvements.
- Articulating
recommendations and explain resolutions to clients.
- Partnering
actively with the Sales Pursuit team.
Designation-Technical Support Engineer/Associate
- Cab
Facility - YES
- Joining
Location – Bengaluru
- Work
Location – Bengaluru
- Salary
– 2.1LPA to 2.5LPA
- No
of Requirements – 60
Job Particulars
About Company
We are a technology talent collaboration company, providing end to end Talent solution and post recruitment services. Associated with Manipal Global Education and backed by Saha Funds.
We are on the mission of revolutionizing the Talent industry. Within a short span of time, we have remarkable pan India presence with HQ in Bangalore and global market presence with our US incorporation at Dallas Texas.
We are catering to over 600 skills for fortune 500 clients.
At JoulestoWatts, we have a performance driven culture where freedom of expression is encouraged and creativity is applauded. Integrity and trust are the fundamentals on which our company has been built and we believe in a non-hierarchical approach towards a work environment.
Backed by industry veterans and including a team of skilled professionals, we are head quartered at Bangalore but our operation covers the entire country.