Technical Support Engineer Jobs in Mumbai - Novanet
Job Description
Job Description:
- Your primary task would be providing technical support to Novanet’s 600+ active customers, handling & resolving customer issues, an end to end cycle.
- For the role, you’d need to apply knowledge of Novanet services, VOIP technology and networking hardware and software.
- Great communication skills will help you provide quick and accurate handling of support interactions – phone, chat, screen sharing & email and help you with answering technical questions, solving technical problems and suggesting appropriate workarounds.
- The role would involve working in shifts, please make a note.
Education:
- Degrees don’t matter here, but it’s cool if you have one — Bachelor's degree in Engineering, Telecommunication or related fields, then that’s great. We welcome 12th pass outs/ drop outs with open arms.
- With a laser focus on becoming the ultimate platform for voice communications, we’ve pioneered real-time communications technologies and made breakthroughs in user experience with our obsession for design.
- Soaring high is our nature, now and forever. Let's write the next chapter together.
Key Qualifications:
- Excellent Oral and Written Communications
- Excellent Interpersonal Skills
- Fair knowledge of Networking, CCNA, Understanding of Internal Protocols (Not mandatory*)
Job Particulars
Education Diploma
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id362541
Job Category Diploma , Tech Support
SkillsCCNA
Locality Address Powai
State Maharashtra
Country India
About Company
Novanet is a self-funded, self-sustainable real-time communications technology company. Our products include a beautiful free voice app available on iOS and Android, and a cloud communications platform for businesses. We are contending for leadership in this space, and with that anticipation, great energy is in the atmosphere.
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