Technical Support Engineer Jobs Opening in Aress Software and Education Technologies at Nasik-Others, Nasik

Technical Support Engineer

Aress Software and Education Technologies

0 Years

Not disclosed

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Posted: 30 Jan 25

Job Description

Position Details

Designation: Technical Support Engineer
Total Vacancies: 20
Joining: Immediate

Eligibility Criteria

Education: Freshers / Experienced with Diploma/Bachelor’s or Master’s degree in any stream (Arts, Commerce, E&TC, Mechanical, Civil, BBA, BCA.)
Graduation Years: Pass-out batches of 2020, 2021, 2022, 2023, and 2024 are eligible.

Role and Responsibilities:

Determining the root cause of a technical issue, select and explain the best solution to the customer’s query.
Handle incoming tickets/chats/calls/remotes.
Maintain customer interaction records.
Refer unresolved customer issues/grievances to the specially designated departments with the complete history for further investigation.
Basic computer competency is needed as mentioned below:
- Adhere to the procedures and guidelines at all times.
- Swift in dealing with changes in methods and policies.
- Assist with the placement of orders, upgrades, and downgrades.
- Attempt to persuade customers to reconsider cancellations if any.
- Recommend improvements in the existing product and services by analyzing the customer contacts.
- Should be flexible working in the office and in rotational shifts.

Other Requirements:

Excellent interpersonal communication skills (verbal and written).
Strong attention to detail, ability to handle stress, and a positive attitude.
Customer service experience and familiarity with CRM will be an additional advantage.

Additional Information

Job Location: Nashik
Walk-in Timings: 8:00 AM to 6:00 PM (Monday - Saturday)

We are conducting walk-in interviews, interested & local candidates should walk in directly to the office along with their updated resume.

More information about this Technical Support Engineer Job

Please go through the below FAQs to get all answers related to the given Technical Support Engineer job

What are the job requirements to apply for this Technical Support Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Technical Support Engineer

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, BBA/BBM, BCA, BE/B.Tech, BSc
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Technical Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Technical Support Engineer position?
- Ans: There are immediate 20 job openings for Technical Support Engineer in our Organisation.