Technical support Executive Jobs in Jaipur - People Praxis Solutions
Job Description
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KEY responsibilities AND ACCOUNTABILITIES To provide world class service to all small business customers in a customer centric environment. Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer tools. Assisting customers with inquiries while providing consultative support and recommendations. Document in detail all interactions with customers. Effectively articulate complex information to a variety of technical and non technical customers. Educate customers on products. Help customers to be successful. Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services. Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and Customer Satisfaction Rating.
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MAIN job requirements
· Service hours– 24*7 , Rotational Shifts · Qualification – Graduates in any stream · Experience –Graduate Fresher or Graduates with 6 to 12 months of international BPO technical/Customer support experience.
Skills required · Communication – Listen attentively and resolve customers issue effectively. Should be sensitive about customers information · Customer Focus – Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous , energetic and engaging while dealing with customers · Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight · Problem Solving – Ability to find an effective solution in a simple and clear manner. Should proactively keep the customers and stakeholders informed about the issue and take corrective actions accordingly
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Job Particulars
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