Technical Support Executive Jobs Opening in Jetking Technologies at Bellandur, Bangalore

Technical support Executive

Jetking Technologies

1 to 2 Years

25000 - 30000 Monthly

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Posted: 11 Mar 25

Job Description

Technical support executive
Job description Lenovo India Private Limited is searching for a polite professional technical support executive to work closely with other team members to provide outstanding service to our customers by answering questions handling complaints and troubleshooting problems with our products and ensuring a seamless learning experience for our customers.

Roles and Responsibilities

Respond promptly and professionally to customer enquires by email, chat and phone.
Identify customers need, clarify information, research every issue and provide solutions and/or alternatives.
Diagnose and trouble to technical issues related to our platform courses and resources.
Understanding of company products service and policies.
Provide step by step guidance to users on problem resolution.
Educate users on platform features, functionalities and best practices.

Skill Sets
Must have

Fluency in spoken and written in English, spoken in Hindi and one native language.
Knowledge and experience on basic PC hardware and Windows OS.
Typing speed minimum 25 words per minute

Should have

Strong problem solving and customer handling skills.
Good reading and comprehension skills.
Good understanding of PC working principle.

Good to have

Knowledge about the Lenovo products and call center processes
Knowledge of Windows 10/11 installation and troubleshoot
Drivers' installation and application troubleshoot
Any hardware certification will be an added advantage
Basic knowledge on Sales Support (Upsell)
2+ yrs experience in similar field

Working Hours: Monday to Sunday Process. General Shift with 5 days working roster.

Hiring Requirement

Min 1 to 2 yrs experience in Customer Service and Support
Education: Any Degree (10+ 2+ 3/4) or Diploma (10+3 or 10+2+3)
Strong technical aptitude and understanding of technical science concepts
Strong phone and verbal communication skills along with active listening
Mandatory requirement: Fluency in spoken and written in English, spoken in Hindi
Previous experience in Technical Support or Customer Service is a plus

More information about this Technical support Executive Job

Please go through the below FAQs to get all answers related to the given Technical support Executive job

What are the job requirements to apply for this Technical support Executive job position?
- Ans: A candidate must have a minimum of 1 to 2 year experience as an Technical support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma
What are the salary requirements for this job?
- Ans: The salary range is between 25000 and 30000 Monthly. The Salary will depend on the interview. This Technical support Executive is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Technical support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Technical support Executive position?
- Ans: There are immediate 1 job openings for Technical support Executive in our Organisation.